Enterprise Mobility Support Specialist (24/7 ITIL)

Infosys; Melbourne; Hybrid; AUD 83,000 - 88,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid,

Health Insurance Discount and Well-bei

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys in Australia invites experienced Customer Service Desk Specialists to join our Enterprise Mobility support team. You will triage incidents and service requests, assist with device enrolment, and support MDM actions to ensure service levels across large enterprise customers.

This role requires ITIL knowledge, excellent communication, and flexibility to work a 24x7 roster, including nights and weekends, from Melbourne or Sydney as per hybrid arrangements.

Qualifications

• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Australian citizenship is required.
• Minimum five years' residency in Australia.
• Willingness to work a 24x7 roster including nights and holidays.

Responsibilities

• Incident & Request Management (ITIL): be the first contact via phone and email; log, categorize, prioritise, and resolve tickets.
• Telephony Operations: handle inbound/outbound calls.
• Device Enrolment: assist with enrolment and basic MDM checks across systems.

Skills

Customer service

Communication skills

Flexibility

Australian citizenship

Residency in Australia

24x7 roster readiness

Tools

ITSM tools

MDM platforms

Job description

Infosys in Australia invites experienced Customer Service Desk Specialists to join our Enterprise Mobility support team. You will triage incidents and service requests, assist with device enrolment, and support MDM actions to ensure service levels across large enterprise customers.

This role requires ITIL knowledge, excellent communication, and flexibility to work a 24x7 roster, including nights and weekends, from Melbourne or Sydney as per hybrid arrangements.