Hybrid Enterprise Mobility IT Service Desk Specialist

Infosys Limited; Melbourne; Hybrid; AUD 83,000 - 88,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Health Insurance Discount and Well‑be

Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys Australia is seeking a Customer Service Desk Specialist to provide Help Desk support for large-scale Enterprise Managed Mobile Devices. You will triage incidents, aid device enrolment, and support major incident processes while maintaining SLAs.

Location: Australia-wide (Melbourne or Sydney preferred). Salary: 82,544–87,992 AUD annually. Flexible hybrid arrangements may be considered; recruitment email provided for adjustments.

Qualifications

• 2 Years Customer Service Experience.
• Excellent communication and interpersonal skills.
• Australian Citizenship is required.
• Minimum five years' residency in Australia.
• Ability to work flexible hours and be part of a 24×7 roster.

Responsibilities

• Incident & Request Management (ITIL): log, prioritise, resolve tickets in ITSM tool.
• Telephony Operations: handle inbound/outbound calls.
• Device Enrolment: assist with enrolment and basic MDM checks across systems.

Skills

Customer service

Communication skills

ITIL knowledge

Roster availability

Tools

Omnissa Workspace One

Ivanti Neurons for MDM

Microsoft Intune

Job description

Infosys Australia is seeking a Customer Service Desk Specialist to provide Help Desk support for large-scale Enterprise Managed Mobile Devices. You will triage incidents, aid device enrolment, and support major incident processes while maintaining SLAs.

Location: Australia-wide (Melbourne or Sydney preferred). Salary: 82,544–87,992 AUD annually. Flexible hybrid arrangements may be considered; recruitment email provided for adjustments.