Enterprise ITSM & Mobile Support Specialist

Infosys; Melbourne; Hybrid; AUD 83,000 - 88,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount and Well‑be‑

Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is hiring a Customer Service Desk Specialist to deliver help desk support for large-scale Enterprise Mobility. You will triage incidents, assist with device enrolment and basic MDM actions, support major incident processes, and maintain ticket quality and SLAs.

The role is based in Australia with flexible, hybrid arrangements and a pay range around AUD 82k–88k per year. Candidates must be an Australian citizen and able to work on a 24x7 roster, including nights and weekends.

Qualifications

• 2 years customer service experience.
• Excellent communication and interpersonal skills.
• Australian Citizenship is required.
• Minimum five years' residency in Australia.
• Ability to work flexible hours on a 24x7 roster.

Responsibilities

• Incident & Request Management for enterprise customers via phone & email.
• Log, categorize, prioritize, and resolve tickets in the ITSM tool.
• Telephony operations: handle inbound/outbound calls.
• Device enrolment and basic MDM tasks across MDM systems; support major incident processes.

Skills

Customer service

Communication

Team collaboration

ITIL

Tools

ITIL

Job description

Infosys is hiring a Customer Service Desk Specialist to deliver help desk support for large-scale Enterprise Mobility. You will triage incidents, assist with device enrolment and basic MDM actions, support major incident processes, and maintain ticket quality and SLAs.

The role is based in Australia with flexible, hybrid arrangements and a pay range around AUD 82k–88k per year. Candidates must be an Australian citizen and able to work on a 24x7 roster, including nights and weekends.