IT Support Specialist, APAC

Anduril-1; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Job summary

Anduril Industries in Sydney, Australia, is seeking a highly motivated IT Operations specialist to provide on-site and remote technical support for software and hardware across the enterprise IT fleet, ensuring an exceptional end-user experience and steady operations.

You will manage tickets in Jira Service Management, administer licenses (Adobe, Lucid, etc.), deploy and track IT hardware, document knowledge articles and SOPs, participate in projects and on-call rotations, and travel to our

Qualifications

• Bachelor's degree in computer science or related field.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Skills

Ticketing systems

End-user support

Windows/Linux/macOS

Communication skills

Analytical problem-solving

Teamwork

Education

Bachelor's degree in computer science or related field

Tools

Jira Service Management

Confluence

SCCM

Jamf

Kace

Workspace One

Okta

Zoom

SharePoint

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting‑edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day‑to‑day processes such as technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech‑fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities:

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Requirements:

• Bachelor's degree in computer science or a related field, or equivalent experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Strong analytical and problem‑solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications:

• Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
• Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
• Experience with Zoom and related video conferencing hardware.
• Experience with Okta or other similar IAM tools.
• Experience in a Zero Trust / BeyondCorp environment.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .