Enterprise Account Manager

Placements AI; Sydney; On-site; AUD 179,000 - 217,000; Full time

Benefits offered by this job

Competitive salary and variable comp

Superannuation

Comprehensive health benefits

Early-stage stock options

Flexible work environment

Company laptop

Mobile phone reimbursement

Gym membership reimbursement

Professional development opportunities

Team lunches and events

Job summary

Placements AI in Sydney seeks an Enterprise Account Manager to service high‑value enterprise clients post‑sale, driving platform adoption and maximum ROI from our AI SaaS operating systems.

You will manage executive relationships, present quarterly business reviews, and own the regional renewal pipeline, while cross‑selling features to hit retention and growth targets. Flexible work options are available.

Qualifications

• 3–5 years of enterprise account management in a complex B2B SaaS environment.
• Exceptional communication and presentation skills across all levels, including C‑suite.
• Strong background in AdTech, MarTech, Ecommerce or Retail Media is highly advantageous.
• Thrives in growing, agile environments with remote global teams.
• Proven experience managing commercial conversations, renewals and expansion targets.
• Must be based in the Sydney metro area with occasional regional travel.

Responsibilities

• Post‑Sale Transition & Alignment with Sales, Product and Engineering to ensure a smooth handoff.
• Executive Relationship & Stakeholder Management with enterprise clients at all levels.
• C‑Suite Presentations: QBRs/EBRs, roadmap alignments, and platform value metrics.
• Own regional renewal pipeline; negotiate renewals and pursue upsell opportunities.
• Cross‑Functional Advocacy: voice of the customer with global product, engineering and support teams.
• Regional Growth: operate autonomously and help scale the regional footprint.

Skills

Account management

Executive communication

Relationship building

Cross-functional collaboration

Enterprise SaaS

Salesforce CRM

Education

Bachelor degree (not specified)

Tools

Salesforce CRM

Job description

Placements AI – Enterprise Account Manager (Australia)

Placements AI is building the operating system for advertising. As a product‑first company, we are transforming the way digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage their advertising operations through AI‑powered technology and automation.

Our platform includes AdSalesOS, which enables publishers and retail media networks to manage advertising sales, operations, billing, and revenue reporting, and MarketerOS, which empowers brands and agencies to plan, execute, optimize, and measure advertising investments across multiple channels. Together, our products create a connected ecosystem that helps customers automate complex workflows, improve operational efficiency and scale their advertising businesses.

Headquartered in New York City, Placements AI has a global footprint with offices in Seattle, London, Taipei, and Denver, as well as the APAC region.

Position

As an Account Manager based in Australia, you will be the ultimate partner to our enterprise clients. Placements.io powers the modern order‑to‑cash and revenue management lifecycle for major media companies, publishers and the world’s fastest‑growing Retail Media Networks. You will step in immediately post‑sale to manage high‑value client relationships, drive deep platform adoption, and ensure clients unlock maximum ROI from our SaaS operating systems.

What You’ll Do

• Post‑Sale Transition & Alignment: partner with Sales reps during the final stages of a deal to ensure a seamless handoff, facilitate client onboarding, set clear business expectations and coordinate smoothly with Product and Engineering teams.
• Executive Relationship & Stakeholder Management: serve as the primary, trusted strategic point of contact for enterprise clients, building strong relationships across all levels of the client organization.
• C‑Suite Presentations: confidently prepare and deliver quarterly business reviews (QBRs/EBRs), strategic roadmap alignments, and platform value metrics to senior leadership and C‑suite executives.
• Commercial Growth & Renewals: take full ownership of your regional renewal pipeline, negotiate contract renewals, and proactively identify opportunities to cross‑sell and upsell features, modules, or expanded user seats to hit retention and growth targets.
• Cross‑Functional Advocacy: act as the strategic voice of the customer, work closely with global product, engineering, and support teams to advocate for feature requests and ensure local client needs are prioritized.
• Regional Growth: operate autonomously with minimal day‑to‑day oversight and help establish customer success best practices and scale our regional footprint.

Requirements

• 3–5 years of account management or customer success experience managing high‑touch, enterprise accounts in a complex B2B SaaS environment.
• Exceptional communication and presentation skills. Proven experience navigating complex enterprise organisational structures and commanding a room when presenting to C‑suite stakeholders.
• A strong background in AdTech, MarTech, Ecommerce or Retail Media. Familiarity with Order Management Systems (OMS), ad servers, CRM integrations (like Salesforce), digital/programmatic advertising or automated billing reconciliation is highly advantageous.
• Thrives in growing, agile environments. Highly resourceful, comfortable working with remote global teams and excited about ownership of a critical, expanding region.
• Proven experience managing commercial conversations, handling contract renewals and hitting expansion or net revenue retention quotas.
• Must be based in the Sydney metro area with ability to occasionally travel regionally as client needs arise.
• Net Revenue Retention (NRR): securing expansion and cross‑sell revenue across the customer portfolio.
• Gross Retention Rate (GRR): minimizing customer and contract churn.
• Customer Health Indicators: driving high platform adoption, strong CSAT and positive NPS scores through strategic executive alignment.

Benefits

• Competitive salary and variable compensation.
• Superannuation.
• Comprehensive health benefits.
• Early‑stage stock options.
• Flexible work environment.
• Company laptop.
• Mobile phone reimbursement.
• Gym membership reimbursement.
• Professional development opportunities.
• Regular company lunches, social events and team activities.

Equal Opportunity Employer

Placements AI is committed to providing equal employment opportunities and making employment decisions based on skills, experience, qualifications and business needs. We welcome applications from people of all backgrounds and do not discriminate based on any protected characteristic under applicable law.

Compensation

The expected base salary range for this role in Sydney is AUD $178,578–$217,000, exclusive of superannuation, plus variable compensation. The salary offered will be based on factors including relevant experience, skills, qualifications and business needs.