Enrolments Officer

The Industry School - formerly AITC; Sunshine Coast Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

The Industry School on the Sunshine Coast is seeking a passionate Enrolments Officer to join our campus operations. You will be the primary contact for prospective students and families, guiding them through the enrolment journey and delivering a high-quality customer experience.

You will work across the school to support events, tours, and community engagement, maintain accurate records, and promote our programs. A current Blue Card and Australian working rights are required.

Qualifications

• Experience in enrolments, customer service or recruitment.
• Ability to convert enquiries into enrolments.
• Excellent communication and interpersonal skills.
• Knowledge of Digistorm and/or TASS is preferred.
• Sound organisational skills and attention to detail.

Responsibilities

• Be the primary contact for prospective students and families.
• Guide families through the enrolment journey from inquiry to enrolment.
• Respond to inquiries promptly via phone, email, and in person.
• Coordinate campus tours and information sessions.
• Support enrolment campaigns and community engagement initiatives.

Skills

Enrolments experience

Customer service

Sales / recruitment

Communication

Tools

Digistorm

TASS

Job description

The Industry School - formerly AITC – Sunshine Coast QLD

Full time, Permanent

1d ago , from The Industry School - formerly AITC

The Industry School, formerly the AITC, is unlike any other senior school. As a deliberately different school, we place young people at the centre of everything we do, creating engaging pathways that connect learning with industry.

For those who want to learn in the classroom, within workplaces, and on the job. We’re for those young people who seek to start building real-world strengths and skills now, not only in the future.

We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualised learning goals while meeting the requirements of the Queensland Curriculum and Assessment Authority (QCAA) and the Australian Skills Quality Authority (ASQA).

Our aim is to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences that are relevant to the real world of industry.

Values and Benefits

Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are:

Demonstrate genuine care | Think progressively | Take courageous action | Achieve inspiring outcomes | Contribute authentically | Succeed collectively

We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, staff discounts, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia to name a few.

Our Sunshine Coast campus is supported by a dedicated team who share a genuine commitment to student success. We value strong relationships, open communication, and a willingness to contribute wherever needed to support our young people and their families.

About the role

We are seeking a passionate, proactive and relationship-focused Enrolments Officer to join our growing Sunshine Coast school.

As a key member of the campus operations function, you will be part of a team committed to creating an exceptional experience for students and families. While enrolments will be your primary focus, you will work closely with colleagues across the school, contributing to a variety of activities that support the successful operation of the campus and the achievement of positive outcomes for young people.

Key Outcomes

• Build strong and lasting relationships with prospective students, families and key stakeholders.
• Convert enquiries into enrolments through exceptional customer service and engagement.
• Achieve campus enrolment targets by proactively managing the enrolment pipeline.
• Deliver an outstanding customer experience from first enquiry through to commencement.
• Contribute to the smooth day-to-day operation of the campus by working collaboratively across a range of school activities and priorities
• Maintain accurate enrolment records and ensure compliance with school and government requirements.
• Promote The Industry School within the local community and strengthen our reputation as a leading education provider.

What Will Your Typical Day Look Like?

As our Enrolments Officer, you will:

• Be the primary point of contact for prospective students and families.
• Guide families through every stage of the enrolment journey, from initial enquiry to enrolment.
• Respond promptly to phone, email and face-to-face enquiries.
• Conduct engaging school tours and information sessions that showcase the unique opportunities available at The Industry School.
• Build and maintain relationships with prospective families, community organisations and referral partners.
• Proactively engage with prospective parents and students through outbound calls, nurturing both new and existing leads through the enrolment process
• Work closely with campus-based colleagues to support school operations and ensure families receive a consistent, high-quality experience.
• Provide assistance across a range of school activities and events, adapting to changing priorities and supporting key initiatives as required.
• Coordinate and attend community events, expos and open days to increase awareness of the school.
• Collaborate with the School Leadership Team and Brand Team on enrolment campaigns and events.
• Maintain accurate records, documentation and enrolment data.
• Support social media and communication activities that enhance the student and family journey.
• Assist with alumni engagement initiatives and community connections.

About You

You are a people person who genuinely enjoys building relationships and helping families make important decisions about their child's future. You are confident engaging with a wide range of stakeholders and thrive in a role where success is measured by both customer experience and enrolment outcomes.

You will bring:

• Experience in enrolments, customer service, admissions, recruitment, sales or a similar relationship-focused role.
• A proven ability to build rapport, influence outcomes and convert enquiries into successful enrolments.
• Exceptional communication and interpersonal skills.
• The ability to build strong working relationships across a diverse team and contribute positively to a busy school environment.
• Strong organisational skills and the ability to manage multiple priorities.
• High attention to detail and data accuracy.
• Confidence using Microsoft Office and learning new systems.
• A positive, proactive and solutions-focused approach.
• A current Blue Card (or the ability to obtain one).
• Full Australian working rights.
• Experience within education, training or community-based environments.
• Knowledge of Digistorm and/or TASS.
• Experience coordinating events, tours or community engagement activities.
• Understanding of marketing and customer journey principles.

Applications Close

Applications Close: 11 December 2026.

Please note: Interviewing may commence prior to the closing date on receipt of application.

Candidates are therefore encouraged to apply as soon as practicable.

All young people who come to The Industry School have a right to feel and be safe. We are committed to the safety and wellbeing of all young people. We are committed to providing a child safe and child friendly environment, where young people are safe, feel safe andareable toactivelyparticipatein decisions that affect their lives. We have a zero tolerance for child abuse and other harm. All teaching candidates must be QCT registered. All other candidates must hold entitlement to work in Australia and a current working with children check. Successful candidates will be subject to relevant background checks, including a police check, todeterminesuitability and ensure compliance to working with children legislation. All candidates are subject to the requirement todiscloseany information relevant to your eligibility to engage in activities including children.to working with children legislation. All candidates are subject to the requirement todiscloseany information relevant to your eligibility to engage in activities including children.