Enrolment and Transition Officer

The Y Australia; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging benefits

Free YMCA gym membership

Employee Benefits Program

Discounts on YMCA OSHC and Day Care

Job summary

The Y Queensland is seeking an Enrolment and Transitions Officer to join our Fortitude Valley team on a permanent full-time basis. You will manage the enrolment journey from initial enquiry to onboarding, coordinating with campuses and families to ensure smooth transitions for young people.

You will handle enrolment interviews, maintain confidential records and collaborate with campus teams to build strong partnerships that support youth outcomes and wellbeing.

Qualifications

• Proven ability to communicate clearly with families, carers and young people.
• Experience supporting enrolments, intake, student administration or education support.
• Ability to manage multiple applications and deadlines with accuracy and discretion.
• Commitment to culturally responsive, trauma-aware and inclusive practice.
• Current blue card or willingness to obtain one.

Responsibilities

• Respond to enquiries from families, carers, young people, schools and community organisations, explaining enrolment model and requirements.
• Review applications, gather documentation and conduct initial enrolment assessments.
• Coordinate enrolment interviews and ensure each young person’s voice, strengths and goals are heard.
• Prepare enrolment summaries, liaise with campus leaders on capacity and suitability, communicate outcomes.
• Coordinate school tours, orientation and onboarding with campus teams.
• Maintain accurate records in enrolment systems with confidentiality and compliance.
• Build partnerships with campus teams, parents/carers, referral agencies and support services.
• Identify opportunities to streamline workflows and improve the enrolment experience.

Skills

Strong communication

Relationship-building

Organisational skills

Multitasking

Confidentiality

Education

Certificate III in Business

Job description

At The Y Queensland, we believe every young person deserves the opportunity to learn, grow and reach their potential. Through Y Schools Queensland, we provide flexible, personalised education and support for young people who need an alternative to traditional schooling.

We’re looking for an organised and proactive Enrolment and Transitions Officer to join our team, based in Fortitude Valley on a permanent full-time basis. The purpose of this role is to help young people take their next step towards education.

In this role, you’ll be the central point of contact throughout the enrolment journey, supporting prospective students and their parents/carers, from their initial enquiry through to interview, enrolment, onboarding and transition to a Y Schools Queensland campus.

What my time will look like

• Supporting enquiries and applications: Respond to enquiries from families/carers, young people, schools and community organisations, explaining our model, enrolment process and requirements.
• Coordinating enrolments: Review applications/referrals, gather supporting documentation and conduct initial enrolment assessments, in line with organisational processes.
• Connecting with young people and parents/carers: Coordinate and conduct enrolment interviews, ensuring each young person’s voice, strengths, goals and individual circumstances are heard.
• Coordinating enrolment decisions: Prepare accurate enrolment summaries, liaise with school leaders regarding campus capacity and suitability, and communicate outcomes and next steps.
• Managing onboarding and transitions: Work with campus teams to coordinate school tours, orientation and commencement arrangements, ensuring campuses receive complete and timely handovers.
• Maintaining accurate records: Keep enrolment systems, documentation and reporting up to date, ensuring information is managed confidentially and in accordance with requirements.
• Building strong partnerships: Work collaboratively with campus teams, parents/carers, referral agencies and specialist support teams to ensure a positive transition into Y Schools Queensland.
• Improving processes: Identify opportunities to streamline workflows, strengthen consistency and improve the enrolment experience for young people and their parents/carers.

Am I a good match?

• Certificate III in Business or equivalent with

  experience in enrolments, intake, student administration, education support, case coordination or a similar role.

  • Strong communication and relationship-building skills, with the ability to engage respectfully with young people, parents/carers, external stakeholders and school teams.
  • Excellent organisational skills and the ability to manage multiple applications, accurate records, confidential information, deadlines and competing priorities.
  • A collaborative approach and a commitment to culturally responsive, trauma-aware and inclusive practice.
  • Hold a current blue card or willing to get one.

What’s in it for you?

• Join a supportive, inclusive and passionate team in an organisation making a difference.
• We invest in multi-disciplinary teams and work well together to support the students and each other, while working differently and thinking beyond traditional methods.
• Non-term time for all school roles!
• Monday to Friday, no weekends (Some events or occasional, not often)

Here’s what on offer?

• Enjoy up to $15,900 per year to be salary packaged tax-free for everyday living expenses and up to $2,650 per year for entertainment benefits, as part of a non-for-profit organisation
• Free YMCA gym membership which includes our fitness classes
• Employee Benefits Program
• Discounts for all Y OSHC Services and Day Care Facilities
• Discounted banking, loan rates and private health insurance

Y Schools Queensland has been recognised as one of The Educator’s5-Star Employers of Choice for 2026, recognising its commitment to a workplace where educators feel supported, valued and empowered. The award is based on anonymous employee feedback across culture, professional development, benefits, and diversity and inclusion, with only organisations achieving a satisfaction rating of 75% or higher receiving this distinction.

More about the role and Y Schools Queensland!

At Y Schools Queensland we have a vision where our young people leave school empowered to be independent, courageous and resilient to achieve lifelong wellbeing.

Our mission is that Y Schools Queensland is where hope meets possibility, where everyone is seen, heard, and belongs. Our agile and responsive approach to education gives students not just knowledge, it empowers students to overcome challenges and embrace life-changing opportunities. At Y Schools Queensland, wellbeing is personal, pathways are unique, and every step leads toward a brighter future!

Central to realising this vision is our Thrive Model, a signature strength of our schools that guides everything we do. Embedded in connection, care and capability, it shapes our approach to wellbeing, learning and belonging.

We are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y!

At the Y, we are committed to empowering all children and young people to feel safe and be safe. As a Child Safe organisation, all our candidates who don’t have an exemption, must have or obtain a working with children check.

Applicants are advised that it is an offence for a person disqualified or suspended from holding a blue card to commence or continue in regulated, child-related employment.