Enrolment & Family Relations Specialist

Active Kids Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Active Kids Group in Bondi, Sydney, is seeking an Enrolment Administrator (Family Relations Consultant) to manage new enrolment leads and support service occupancy with family-centred sales and engagement strategies.

You will handle enquiries via phone, email and live chat, coordinate tours, maintain waitlists, and provide ongoing support to enrolled families, ensuring enrolments and terminations comply with policies while working closely with the Family Relations and Marketing teams.

Qualifications

• Full Australian Working Rights.
• Current WWCC or willingness to obtain.
• Excellent communication and interpersonal skills.
• Demonstrated sales or enrolment conversion experience, including lead follow-up and occupancy growth.
• High level of computer literacy and confidence using CRM and enrolments systems.
• Warm, professional, and enthusiastic attitude.
• Demonstrated integrity, reliability, and passion for delivering an exceptional family experience.
• Previous experience in the Early Childhood industry (highly regarded).
• Qik Kids or OWNA software experience preferred.

Responsibilities

• Acting as the first point of contact for prospective families via phone, email, and live chat.
• Managing all enrolments administration, including enrolment amendments, welcome communications, and responding to family enquiries.
• Booking and coordinating centre tours for prospective families.
• Ensuring all enrolments and terminations are in line with policies and regulations.
• Maintaining external and Internal waitlist.
• Liaising with families regarding account enquiries, including fees and CCS entitlements.
• Following up on additional day requests and upselling of days.
• Actively working with the Family Relations and Marketing team along with Centre coordinators to ensure services and occupancy is aligned.
• Actively contributing to sales outcomes and the ongoing management of centre occupancy.

Skills

Communication skills

Sales experience

CRM experience

Team collaboration

Interpersonal skills

Tools

CRM systems

Qik Kids / OWNA

Job description

Active Kids Group in Bondi, Sydney, is seeking an Enrolment Administrator (Family Relations Consultant) to manage new enrolment leads and support service occupancy with family-centred sales and engagement strategies.

You will handle enquiries via phone, email and live chat, coordinate tours, maintain waitlists, and provide ongoing support to enrolled families, ensuring enrolments and terminations comply with policies while working closely with the Family Relations and Marketing teams.