Enrolment & Family Relations Specialist

Active Kids Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Active Kids Group in Bondi, Sydney, NSW, is seeking an Enrolment Administrator (Family Relations Consultant) to manage new enrolment leads and support service occupancy with family-centred strategies.

You will handle enquiries via phone, email and live chat, coordinate tours, maintain waitlists, and provide ongoing support to enrolled families, ensuring enrolments and terminations comply with policies while working closely with the Family Relations and Marketing teams.

Responsibilities

• Manage new enrolment leads and support service occupancy with family-centred sales.
• Handle enquiries via phone, email and live chat; coordinate tours and maintain waitlists.
• Support enrolled families and ensure enrolments and terminations comply with policies.

Skills

Customer service

Phone support

Live chat

Job description

Active Kids Group in Bondi, Sydney, is seeking an Enrolment Administrator (Family Relations Consultant) to manage new enrolment leads and support service occupancy with family-centred sales and engagement strategies.

You will handle enquiries via phone, email and live chat, coordinate tours, maintain waitlists, and provide ongoing support to enrolled families, ensuring enrolments and terminations comply with policies while working closely with the Family Relations and Marketing teams.

Enrolment & Family Relations Specialist • Sydney, NSW, AU