Engineering Senior Manager

Narooma; New South Wales; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

CommBank is seeking a Senior Engineering Manager to lead engineering across Customer Communication Management (CCM) and eSigning products, including OpenText Exstream and DocuSign. You will provide technical and people leadership, shape our engineering strategy and roadmap, and develop high-performing teams responsible for customer communications and digital signing capabilities.

You will drive modernisation, resilience, security and maintainability while collaborating with Product and

Qualifications

• Proven experience leading engineering teams in complex enterprise environments.
• Strong knowledge of modern software engineering practices including cloud, APIs, CI/CD, DevSecOps, automation and observability.
• Experience with enterprise document technologies is highly regarded.
• Experience with customer communications platforms is a plus.

Responsibilities

• Lead, coach and develop engineering teams across CCM and eSigning products.
• Shape and deliver the engineering strategy and technology roadmap.
• Modernise the technology estate to improve resilience and security.
• Partner with Product and Architecture to deliver secure, scalable solutions.
• Drive production health and operational resilience and risk practices.
• Mentor engineers and grow engineering capability.
• Identify opportunities to apply AI and automation to productivity.

Skills

Engineering leadership

Cloud & DevSecOps

Observability

Automation & AI

Team coaching

Tools

OpenText Exstream

DocuSign

Job description

• You are an experienced engineering leader passionate about building high-performing teams and modern, resilient technology.
• Together, we can simplify our technology landscape and create better experiences for customers and colleagues.
• Modernise, simplify and innovate, grow engineering capability and help shape the next generation of how customer communications are created, delivered and digitally signed across the Group.

Do work that matters

The Document Management Crew provides critical capabilities across the Group, spanning customer communications, digital signing, intelligent document processing and content management. We are modernising our technology estate and introducing next-generation capabilities that leverage automation, AI and cloud technologies.

Join as a Senior Engineering Manager to lead engineering across our Customer Communication Management (CCM) and eSigning products, including OpenText Communications (Exstream) and Docusign.

In this role, you'll provide technical and people leadership, shape our engineering strategy and technology roadmap, and develop high-performing teams responsible for critical customer communication and digital signing capabilities.

See yourself in our team

• Lead, coach and develop high-performing engineering teams across Customer Communication Management and eSigning
• Shape and deliver the engineering strategy and technical roadmap for our customer communication and digital signing capabilities
• Lead the modernisation and simplification of our technology estate, improving resilience, security, supportability and maintainability
• Champion engineering excellence through automation, DevSecOps, quality engineering, observability and full-cycle ownership
• Partner closely with Product and Architecture to deliver secure, resilient and scalable technology solutions aligned to customer and business outcomes
• Strengthen production health and operational resilience, embedding effective technology risk and security practices
• Build engineering capability through coaching, mentoring, recruitment, career development and continuous learning
• Identify opportunities to use AI, automation and emerging technologies to improve engineering productivity and evolve our customer communication capabilities.

We’re interested in hearing from people who

• Proven experience leading engineering teams in complex enterprise technology environments
• Strong technical leadership skills with the ability to influence architecture, engineering strategy and technology decisions
• A track record of coaching and developing engineers and building inclusive, high-performing teams
• Strong knowledge of modern software engineering practices, including cloud, APIs, CI/CD, DevSecOps, automation and observability
• Experience modernising critical enterprise platforms and improving their resilience, security and maintainability
• Strong stakeholder leadership skills and the ability to navigate complexity, ambiguity and competing priorities
• Experience with Customer Communication Management, eSigning, document generation or enterprise document technologies would be highly regarded
• Experience with OpenText Exstream or DocuSign would also be highly regarded.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.