Engineering Manager, AI-Powered Customer Ops

Cover Genius; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cover Genius in Sydney is seeking an Engineering Manager to lead the Customer Operations software stack. You will guide a team of 2–4 engineers, shape technical direction, and deliver scalable services like the Claims Portal and chatbot.

You will mentor engineers, drive high-quality coding, and collaborate with Product, Infrastructure, Data & AI to push an AI-first roadmap and measurable improvements in insurance operations.

Qualifications

• 7+ years of software engineering experience with at least 3 years in engineering leadership.
• Strong frontend and backend expertise in React, TypeScript (NestJS) and Python, with API design and testing.
• Hands-on experience designing production systems and monitoring distributed apps.
• Fluent with AI coding tools and integrating them into real workflows.
• Knowledge of cloud platforms (AWS/GCP), Kubernetes, and modern CI/CD practices.

Responsibilities

• Lead development and technical execution for all applications within the Customer Operations domain.
• Own delivery of critical applications, ensuring they meet requirements, performance and security standards.
• Institute engineering best practices, quality standards, and architectural principles.
• Mentor engineers and build a high-performing, high-ownership team.
• Collaborate with Product, Infrastructure, Data & AI across timezones to execute a vision for an AI-first platform.
• Drive AI tooling adoption to improve productivity, quality and velocity.

Skills

Team leadership

Software architecture

TypeScript/NestJS

Python

Cloud AWS/GCP

Kubernetes

AI tooling integration

LLMs prompt engineering

Frontend React

CI/CD

Education

Bachelor/Masters in CS or Engineering

Tools

NestJS

Python

Kubernetes

AWS/GCP

CI/CD tooling

Job description

Cover Genius in Sydney is seeking an Engineering Manager to lead the Customer Operations software stack. You will guide a team of 2–4 engineers, shape technical direction, and deliver scalable services like the Claims Portal and chatbot.

You will mentor engineers, drive high-quality coding, and collaborate with Product, Infrastructure, Data & AI to push an AI-first roadmap and measurable improvements in insurance operations.