Engineering Manager - AI-Driven Customer Ops

Cover Genius; Sydney; Híbrido; AUD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Descripción de la vacante

Cover Genius seeks an Engineering Manager to lead the Customer Operations tech stack, guiding 2–4 engineers across the Claims Portal, chatbot, and claims bot. You’ll own technical direction, drive scalable services, and mentor a high-performing team delivering customer outcomes.

You’ll combine hands-on coding in TypeScript/NestJS and Python/Django with architecture design, CI/CD, and security. Collaboration with Product, Infra, Data & AI teams across time zones is essential for roadmap success.

Formación

• Bachelor’s or Master’s degree in Computer Science or Engineering.
• 7+ years software engineering experience; 3+ years in engineering leadership.
• Strong frontend and backend skills: React, TypeScript (NestJS), Python/PHP.
• Experience shipping production systems, APIs, and CI/CD.
• Hands-on with AI coding tools and prompt engineering.
• Cloud and infrastructure: AWS/GCP, Kubernetes, monitoring.
• Knowledge of developing and scaling customer-facing web apps in insurance/fintech domains.

Responsabilidades

• Lead development and technical execution for all applications within the Customer Operations domain.
• Own the delivery of critical applications on Customer Operations, ensuring they meet business requirements, performance standards and security compliance.
• Drive technical excellence by establishing and maintaining engineering best practices, quality standards and architectural principles.
• Contribute into the engineering culture of innovation, continuous learning and collaborative problem solving.
• Collaborate strategically with Product, Infrastructure, Data & AI teams across different timezones to create and execute a vision of building the World’s best technology & Insights platform for embedded insurance.
• Support and empower the Customer Operations teams by providing technical guidance, removing blockers, and ensuring they have the tools and systems they need to deliver excellent customer outcomes.
• Champion innovation by identifying emerging technologies and opportunities that can enhance the business capabilities and create competitive advantages for the business.
• Establish metrics and processes that improve engineering efficiency, code quality and system reliability.
• Lead and guide the team to evaluate and integrate AI tools to improve team metrics such as productivity, quality and velocity.

Conocimientos

Frontend engineering

Backend engineering

React

TypeScript/NestJS

Python

PHP

API development

CI/CD

Security

Performance

AI tooling

Cloud (AWS/GCP)

Kubernetes

Educación

Bachelor’s degree in Computer Science or Engineering

Master’s degree in Computer Science or Engineering

Herramientas

NestJS

Python

React

AWS/GCP

Kubernetes

Descripción del empleo

Cover Genius seeks an Engineering Manager to lead the Customer Operations tech stack, guiding 2–4 engineers across the Claims Portal, chatbot, and claims bot. You’ll own technical direction, drive scalable services, and mentor a high-performing team delivering customer outcomes.

You’ll combine hands-on coding in TypeScript/NestJS and Python/Django with architecture design, CI/CD, and security. Collaboration with Product, Infra, Data & AI teams across time zones is essential for roadmap success.