Engineer - IT

Clough Ltd.; Cooma; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Professional Development

Job summary

Future Generation Joint Venture, a collaboration of WeBuild, Clough and Lane, is seeking an IT Support specialist to provide desktop and remote end-user assistance across sites in NSW.

You will troubleshoot hardware/software, set up computers, printers, emails, mobile devices, configure routers and switches, support backups and virtualization, train staff, manage assets, and report weekly to the IT Manager and Head of ICT; a growth mindset and clear communication are essential.

Qualifications

• Bachelor’s degree as listed in qualifications.
• Certifications such as MCSA/MCSE/CCNA/ITIL are desirable.
• White Card may be required.

Responsibilities

• Provide desktop IT support to end users locally and remotely.
• Troubleshoot hardware and software across sites.
• Set up computers, printers, emails, and mobile devices.
• Configure network devices and patch cables, monitor LEDs.
• Train staff on new hardware and software.
• Assist with security software and patch management.
• IT asset management and weekly reporting.

Skills

IT troubleshooting

Verbal communication

Written communication

Teamwork

Time management

Analytical thinking

Education

Bachelor’s Degree in Computer Engineering, Information Technology, Computer Science or Telecommunications or related discipline

Tools

Back up software

Virtualisation

Cisco switches

SOHO router

WIFI AP

Networking hardware

Job description

The Future Generation Joint Venture brings together the combined engineering experience and expertise of WeBuild, Clough and Lane and has been selected to design construct Snowy 2.0. This project is based within the Snowy Mountains in NSW and will deliver one of the largest pumped hydro schemes in the world.

Snowy 2.0 is the next chapter in the Snowy Scheme's history. It is the largest committed renewable energy project in Australia and will provide on-demand energy and large-scale storage for many generations to come. This Iconic Project has and will continue to create its own legacy in Australian history.

Purpose of the Role:

To provide basic to advanced desktop side troubleshooting, maintenance and IT support to our end users, both locally and remotely.

Qualifications:

• Bachelor’s Degree in Computer Engineering, Information Technology, Computer Science or Telecommunications or related discipline
• Industry based Certifications and/or formal training such as: MCSA/MCSE/CCNA /ITIL or other related courses
• White Card

Experience:

• Minimum 2 years' experience supporting an IT environment with over 60 computers. Providing support to multiple sites
• Experience working in the Construction Industry in a similar role – preferred
• Knowledge of TCP/IP networking, LAN, Wireless Networks
• Familiar with General Operating Systems, Enterprise Programming languages and office software
• Working knowledge of Back up and Virtualisation
• Strong understanding of IT Principals
• Sound understanding of application life cycle and operating systems
• Strong understanding of Network Infrastructure and related topology
• Understanding of IT security
• Language: fluent English mandatory; an additional language constitutes an advantage
• A strong commitment to a team-based environment, with strong collaborative skills
• Communication – strong verbal and written communication skills
• Sound analytical problem-solving skills
• Growth mindset and willingness to accept criticism
• Strong problem-solving ability
• Well-developed time management skills
• Exceptional attention to detail

Core Accountabilities and Responsibilities:

• Assist IT Network Supervisor in fulfilling sites IT needs
• Troubleshooting all FGJV personnel IT matters
• Excellent PC/laptop troubleshooting skills (both software and hardware);
• Set up computer, printer, email, mobile device for end users.
• Configure SOHO router, WIFI AP, patch network cable, understanding the meaning of Cisco switches' LED lights.
• Ability to train staff on newly installed hardware and software systems.
• Ability to check Security software and regular update and patch management,
• IT assets management
• Ability to troubleshoot complex software and hardware issues
• Weekly Reporting to IT Manager and Head of ICT

The above listed authorities & responsibilities are only a guide and may change as directed by your Manager/Supervisor or as per the requirements of FGJV Management.

As an employee you will be eligible to participate in a number of additional employee benefits. This includes:

• Employee Assistance Program (EAP)
• Professional Development

The employment relationship will be governed by Australia or New Zealand Employment Law.

These positions are in remote challenging areas with extreme cold temperatures which need to be considered before applying for these roles.

Working with Clough provides you with access to challenging projects and career opportunities, along with access to professional development through our various internal and external training programs.