Engagement Delivery Partner

Cognizant; Asia; Sur place; AUD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Education and training support

Wellness and benefits package

Résumé du poste

Cognizant in Australia seeks an Engagement Delivery Partner to lead complex IT delivery across the ANZ portfolio, driving client value and account growth. The role combines executive relationship management, delivery governance, team leadership, and commercial expansion.

Responsibilities include owning QBRs, mentoring delivery teams, and partnering with client VPs and CIOs to align outcomes with strategic objectives throughout the engagement lifecycle.

Qualifications

• 12+ years’ experience leading large-scale delivery engagements in IT services
• Excellent presentation and written communication at executive level
• Proven ability to convert delivery excellence into commercial outcomes
• Experience owning executive-level QBRs/governance forums

Responsabilités

• Serve as senior delivery liaison for Cognizant’s MLEU across the ANZ market
• Lead delivery governance and cross-functional coordination to improve metrics
• Own delivery processes and ensure consistent execution standards
• Lead delivery-led sales motions and drive organic growth with account/sales teams
• Manage QBR cadence with client leadership to surface expansion opportunities
• Build trusted client relationships and align delivery to client objectives
• Drive account penetration by positioning AI-led services and accelerators
• Ensure engagement objectives meet quality and timeliness
• Mentor a delivery team across engagements
• Partner with client VPs and CIOs to align outcomes with strategic goals

Connaissances

Executive stakeholder mgmt

Delivery governance

Delivery leadership

Commercial growth

Negotiation

Escalation management

SDLC/Agile

AI-led engagements

Transformation programs

QBR ownership

Client relationship building

Global delivery

Description du poste

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture:

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Job Summary:

We are looking for Engagement Delivery Partner to lead complex IT delivery across Cognizant’s MLEU portfolio in ANZ while driving client value and account growth. The role combines executive relationship management, delivery governance, team leadership, and commercial expansion.

Responsibilities:

As Engagement Delivery Partner, you will:

• Serve as the senior delivery liaison for Cognizant’s MLEU across the ANZ market, taking ownership of complex delivery escalations and driving them to timely resolution.

• Partner closely with Engagement Practice Leads (EPLs), fellow Engagement Delivery Leads (EDLs) and Project Delivery Leads (PDLs) to strengthen delivery governance and improve operational metrics across the account portfolio.

• Lead Cognizant’s internal delivery processes and cross-functional coordination, ensuring consistent execution standards across engagements.

• Leads a delivery-led sales motion, converting strong execution and client trust into organic growth — identifying whitespace, shaping new asks, and co-selling with the account/sales team rather than waiting for demand to be pulled. Champion service improvement initiatives, including the automation of repetitive or redundant delivery tasks.

• Owns the cadence and content of Quarterly Business Reviews (QBRs) with client leadership, using them to demonstrate delivered value, align on forward-looking priorities, and surface expansion opportunities.

• Build and sustain trusted relationships with client-side peers, actively managing delivery expectations to consistently deliver an exceptional client experience.

• Drive account penetration by positioning Cognizant’s AI-led services, capabilities, solutions and accelerators, extending and building on existing programs.

• Engage the right stakeholders across Cognizant to ensure engagement objectives are met on time and to quality standards.

• Supervise and mentor a delivery team accountable for planning and implementation across engagements.

• Partner directly with client Vice Presidents and CIOs, aligning delivery outcomes to their strategic objectives throughout the engagement lifecycle.

Skills and experience:

• 12+ years’ experience leading large-scale delivery engagements, with a strong preference for exposure to MLEU accounts.

• Demonstrated IT services delivery experience is essential; this is distinct from general program or operations management experience outside of IT services, which will not meet the bar for this role.

• Excellent presentation and written communication skills, with the credibility to operate at executive stakeholder level.

• Track record of converting delivery excellence into commercial outcomes — identifying and closing organic growth within existing accounts, not solely executing to scope.

• Experience owning executive-level QBRs / governance forums, using them as a structured mechanism to reinforce value delivered and shape the forward pipeline.

• Strong analytical, negotiation and escalation-management capability.

• Proven ability to independently own end-to-end program delivery, including timelines, budget and metrics.

• Project and strategic planning background, with a clear understanding of the assigned area of responsibility.

• Extensive experience operating within a global delivery model.

• Excellent client management, relationship-building and escalation-management skills.

• A track record of developing and grooming engagement leads and project managers.

Preferred Skills and experience:

• Strong exposure to SDLC and Agile/DevOps delivery methodologies.
• Hands-on, client-facing experience within AI-led engagements.
• Experience leading large, organization-wide transformation programs.
• Prior experience leading or contributing to RFP responses.
• Working knowledge of CMMI processes and best practice.

Benefits:

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

You can pursue innovative career tracks and opportunities here

You can enhance your professional development through education and dedicated training

We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.