Engagement & Community Officer

RSL LifeCare; Queanbeyan-Palerang; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Staff discounts via Maxxia Rewards

Leave loading 17.5%

Supportive team environment

Job summary

RSL LifeCare in Queanbeyan is seeking an Engagement & Community Officer to support Defence personnel and families at the Queanbeyan Veteran and Family Hub on a 12 month fixed term contract.

You will deliver client wellbeing appointments, coordinate community services, lead event planning, and manage social media to engage the ADF community, while delivering outstanding customer service.

Qualifications

• Certificate IV in Community Services is essential.
• Experience in community, welfare, or human services settings.
• Ability to build strong relationships with internal and external stakeholders.
• Strong communication, organisational, and problem-solving skills.
• Knowledge of the Australian Defence Force community is highly desirable.

Responsibilities

• Support client wellbeing appointments.
• Coordinate community services and liaise with partners.
• Coordinate events and manage social media.
• Provide frontline customer service at the Hub.
• Advocate for the defence community.

Skills

Communication

Relationship building

Event coordination

Social media management

Customer service

Education

Certificate IV in Community Services

Job description

Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

About the role:

We are seeking an Engagement & Community Officer to join our team at the Queanbeyan Veteran and Family Hub on a 12 Month Fixed Term Contract. In this role, you will be an integral member of the team supporting current and former Defence personnel and their families.

This is a dynamic, people-focused position offering a broad scope of responsibilities across client wellbeing appointments, community service liaison, event coordination, and social media management.

As the welcoming face of the Hub, you'll deliver outstanding customer service to our clients, making every interaction count. You'll play a key role advocating for our community, genuinely committed to supporting the ADF community.

If you're compassionate, empathetic, and eager to make a positive impact, this role is a fantastic opportunity to build relationships and contribute meaningfully to the lives of others.

A bit about you:

• Certificate IV in Community Services (essential)
• Experience in community, welfare, or human services settings
• Ability to build strong relationships with internal and external stakeholders
• Strong communication, organisational, and problem-solving skills
• Knowledge of, or experience working with, the Australian Defence Force community (highly desirable)

RSL LifeCare offers a range of benefits:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Leave Loading - 17.5% pay top up on paid leave
• Plus, you will be working with a truly supportive, committed and loyal team who are dedicated to enhancing the lives of our veterans and their families

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for team members working in this role to have a valid Police Check and/or NDIS Worker Check, as required to undertake the inherent requirements of the position. Clearances must be verified prior to commencing employment with RSL LifeCare.