Veterans & Family Engagement Specialist

RSL LifeCare; Queanbeyan-Palerang; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Staff discounts via Maxxia Rewards

Leave loading 17.5%

Supportive team environment

Job summary

RSL LifeCare in Queanbeyan is seeking an Engagement & Community Officer to support Defence personnel and families at the Queanbeyan Veteran and Family Hub on a 12 month fixed term contract.

You will deliver client wellbeing appointments, coordinate community services, lead event planning, and manage social media to engage the ADF community, while delivering outstanding customer service.

Qualifications

• Certificate IV in Community Services is essential.
• Experience in community, welfare, or human services settings.
• Ability to build strong relationships with internal and external stakeholders.
• Strong communication, organisational, and problem-solving skills.
• Knowledge of the Australian Defence Force community is highly desirable.

Responsibilities

• Support client wellbeing appointments.
• Coordinate community services and liaise with partners.
• Coordinate events and manage social media.
• Provide frontline customer service at the Hub.
• Advocate for the defence community.

Skills

Communication

Relationship building

Event coordination

Social media management

Customer service

Education

Certificate IV in Community Services

Job description

RSL LifeCare in Queanbeyan is seeking an Engagement & Community Officer to support Defence personnel and families at the Queanbeyan Veteran and Family Hub on a 12 month fixed term contract.

You will deliver client wellbeing appointments, coordinate community services, lead event planning, and manage social media to engage the ADF community, while delivering outstanding customer service.