Engagement and Experience Support Officer

NSW Health; St Leonards; On-site; AUD 87,000 - 89,000; Full time

Benefits offered by this job

Great leave conditions

Hybrid working and flexible work

Salary packaging and novated leasing

Wellbeing programs

Career development

Rewarding role and community

Job summary

HealthShare NSW is seeking an Engagement and Experience Support Officer to provide high-level administrative, operational and project support to the Engagement and Experience team, coordinating business processes, maintaining records and systems, preparing documentation and reports, and supporting customer experience activities across HealthShare NSW.

The role is open to all individuals but targeted to Aboriginal or Torres Strait Islander people, with Aboriginal or Torres Strait Islander status

Qualifications

• High-level administrative, operational and project support to the Engagement and Experience team.

Responsibilities

• Coordinate business processes, maintain records and systems, prepare documentation and reports, and support customer experience activities across HealthShare NSW.

Job description

Engagement and Experience Support Officer

Classification: Administration Officer Level 6
Employment Type: Full Time - Permanent
Remuneration: $86,896.62 to $88,951.41 per annum plus 12% superannuation
Hours per week: 38
Location: St Leonards
Applications close: 11:59pm Thursday 12 November 2026

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve.

We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

The Engagement and Experience Support Officer provides high-level administrative, operational and project support to the Engagement and Experience team, coordinating business processes, maintaining records and systems, preparing documentation and reports, and supporting the effective delivery of customer experience activities across HealthShare NSW.

The specific capabilities for this role are outlined in the Position Description.

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the essential requirements.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a meaningful impact in people’s lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

Additional information

• HealthShare NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. Learn more: https://www.nsw.gov.au/nsw-government/public-sector-capability-framework
• If successful following the application close date, you will be required to complete a comparative assessment (e.g. interview) as well as reference checks.
• Candidates must have Australian work rights (citizens, permanent residents or valid visa). Permanent roles are open to citizens/permanent residents, while temporary and casual roles welcome applicants with a visa holders.
• An eligibility list from this recruitment may be created for future casual, permanent or temporary full-time or part-time positions within the next 6 months.

Contact information

Please contact Kira Porter via ***********@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 ***.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact ***************@health.nsw.gov.au.

Support is also available through the Stepping Up website.

Please let ***************@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.