EnableNSW - Service Centre Officer (Targeted - Aboriginal and Torres Strait Islander)

HealthShare NSW; Sydney, St Leonards; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Great leave conditions

Hybrid working and flexible hours

Salary packaging and novated leasing

Wellbeing programs

Career development opportunities

Community contribution impact

Job summary

HealthShare NSW is seeking a Service Centre Officer to manage incoming phone calls, process applications and equipment orders for mobility, communication, self-care, respiratory and prosthetic devices, and support consumable reorders and repairs. You will also assess and process travel and accommodation subsidy claims.

This exempt role has a contracted end date with potential conversion to permanent employment at the same grade.

Responsibilities

• Take incoming phone calls and process applications and equipment orders for mobility, communication, self-care, respiratory and prosthetic equipment.
• Provide ongoing support to eligible consumers with consumable reorders and repair and maintenance requests.
• Process claims for travel and accommodation subsidies.
• Note targeted Aboriginal or Torres Strait Islander status for access and equity considerations.

Job description

Classification: Administration Officer Level 4 Employment Type: Full Time – Exempt (for a period up to March 2027) Remuneration: $78,183.85 - $79,973.57 per annum plus 12% superannuation Hours per week: 38 Location: Homebush/ St Leonards Applications Close: 11:59pm, Sunday 08 November 2026

Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade. HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity The Service Centre Officer (SCO) is primarily responsible for taking incoming phone calls, receive and process applications and equipment orders for people needing mobility, communication, self-care, respiratory and prosthetic equipment. In addition, the SCO will provide ongoing support to eligible consumers with consumable reorders and repair and maintenance requests, and process claims for travel and accommodation subsidies. Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the essential requirements.

About us HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running. Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community

Please note some benefits may only apply to certain employment types.

HealthShare NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. Learn more: "https://www.nsw.gov.au/nsw-government/public-sector-capability-framework"

If successful following the application close date, you will be required to attend interview as well as complete reference checks

Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa. An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Contact information Please contact [e-mail] if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367. For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact [e-mail] Support is also available through the Stepping Up website. Please let [e-mail] know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.