Engagement and Awareness Manager - Research Technology

UTS; Broadway; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous parental leave

Salary packaging opportunities

Job summary

UTS is seeking an Engagement and Awareness Manager within Research Technology to lead university-wide engagement and change initiatives. You will translate complex research technology programs into clear communications and build readiness across researchers, HDR students and staff.

Based at UTS City Campus with flexible, hybrid working, this senior role requires strategic thinking and strong stakeholder influence to drive adoption and value across the university.

Qualifications

• Experience developing organisation-wide engagement, awareness and change strategies for complex technology or transformation initiatives.
• Ability to translate strategic priorities into integrated engagement, awareness and learning plans.
• Proven stakeholder engagement and influencing skills across academic, research and professional stakeholders.

Responsibilities

• Develop university-wide engagement, awareness, communication and change strategies for Research Technology products and initiatives.
• Provide strategic advice to senior leaders on engagement and adoption opportunities.
• Build relationships with researchers, faculties and professional units across the University.

Skills

Engagement strategy development

Change management

Stakeholder engagement

Communication and facilitation

Strategic planning

Education

Tertiary qualifications in engagement/communications/OD

Tools

Microsoft 365 & SharePoint

Job description

Engagement and Awareness Manager - Research Technology

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked among Australia's leading universities and located in the heart of Sydney's innovation precinct.

The Information Technology Unit is seeking a strategic and outcomes-focused Engagement and Awareness Manager to join the Research Technology leadership team and provide university-wide strategic leadership for engagement, awareness, learning and change.

This newly established role will lead university-wide engagement, awareness, communication, learning and change initiatives that support the adoption and success of Research Technology products, platforms and strategic programs. Working at the intersection of technology, research and stakeholder engagement, you will help researchers, higher degree research (HDR) students, and professional staff maximise the value of UTS's research technology investments.

About the Team

Research Technology is responsible for enabling and supporting the technology platforms, products, services and capabilities that underpin research activity across UTS. Working closely with researchers, faculties, institutes and professional services teams, the function delivers technology solutions that support research excellence, innovation and collaboration. As part of the Information Technology Unit, Research Technology partners across the University to ensure researchers have access to secure, sustainable and high-performing technology services.

About the Role

Reporting to the Head of Research Technology and as a member of the Research Technology leadership team, you will provide university-wide strategic leadership for engagement, awareness, communication, learning and change activities that support Research Technology priorities and initiatives.

You will work closely with senior leaders, researchers and stakeholders across the University to proactively identify engagement, communication, capability and change needs, understand barriers to adoption and develop coordinated strategies that build awareness, capability and organisational readiness.

A key focus of the role will be translating complex research technology initiatives and technical and strategic information into clear, user-centred communications and practical change interventions that encourage participation, strengthen stakeholder relationships and drive sustainable change across diverse research communities.

Key Responsibilities

• Develop and lead university-wide engagement, awareness, communication and change strategies for Research Technology products, platforms and initiatives, ensuring alignment with the strategic objectives of Research Technology, ITU and UTS.
• Provide strategic advice to senior leaders on stakeholder engagement, organisational readiness, capability requirements, communication approaches, and opportunities to strengthen adoption and impact.
• Build and maintain strong relationships with researchers, faculties, research centres, institutes and professional units across the University.
• Establish systematic and ongoing mechanisms for engagement with research communities across UTS, including consultations, forums, stakeholder networks and feedback processes that inform Research Technology service improvement and strategic planning.
• Lead the design and deliver integrated communication, learning and capability-building initiatives that increase awareness and support successful adoption of Research Technology products and platforms.
• Lead change management activities, including stakeholder analysis, readiness assessments, communication planning, training and adoption support.
• Develop strategic partnerships across UTS to coordinate communication campaigns, events and engagement activities.
• Establish measures of success and evaluate engagement outcomes, using data and stakeholder feedback to drive continuous improvement.
• Lead cross-functional working groups, stakeholder networks and university-wide initiatives that support Research Technology priorities.

About You

To be successful in this role, you will bring:

• Substantial experience developing and delivering organisation-wide engagement, communication, awareness and change strategies for complex technology, service or transformation initiatives.
• Strong strategic thinking skills, with the ability to translate organisational priorities and stakeholder insights into integrated engagement, awareness, learning and change strategies.
• Proven stakeholder engagement and influencing skills, with the ability to build credibility and strong relationships across academic, research, professional and technical stakeholders at all organisational levels.
• Excellent written and verbal communication, facilitation and presentation skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
• Experience working within an agile or comparable multidisciplinary delivery environment, with proficiency in communication, collaboration and content-management technologies, including Microsoft 365 and SharePoint.
• Experience designing and delivering communication, training, learning and capability-building initiatives that support organisational change and adoption.
• Strong analytical and problem-solving skills, with the ability to interpret stakeholder feedback, identify opportunities and develop evidence-based recommendations.
• Experience working collaboratively across multidisciplinary teams and managing competing priorities within a complex environment.
• Relevant tertiary qualifications and substantial experience in engagement, communications, organisational change, organisational development or a related field. Experience working in higher education, research technology/research support environments will be highly regarded.

Remuneration

Base Salary Range: Competitive remuneration package (SSG1 level) This role attracts 17% superannuation in addition to the base salary. This position is offered on a full-time continuing basis. The role is based at the UTS City Campus in Ultimo and offers flexible and hybrid working arrangements in line with operational requirements. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

Closing Date: Sunday, 6 December 2026 at 11:59 pm (AEDT)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact ***********@uts.edu.au for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.