End-User Tech Support Specialist

CIBT

City of Melbourne

On-site

AUD 70,000 - 90,000

Full time

14 days+

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Job summary

CIBT is seeking an experienced End User Support specialist to troubleshoot and resolve IT incidents in a global environment. You will manage AD/Azure AD user accounts, assist with Outlook, SharePoint Online, and Exchange Online, and support Windows 11 endpoints.

The role requires 2–3 years of hands-on End User Support experience, strong customer service, and the ability to work in rotating shifts. Bachelor’s degree in CS or related field is preferred, with M365/Cloud Infra certifications

Qualifications

Bachelor’s degree in computer science or related field.
2–3 years of hands-on End User Support experience.
Preferred certifications: M365, Cloud Infra and Network+.

Responsibilities

Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and end-user applications.
Provide high-quality customer support and handle client interactions professionally and effectively.
Hands-on creation, modification, and management of user accounts in Active Directory and Azure AD.
Perform new user onboarding and offboarding, including access provisioning and permissions.
Administer and maintain end-user accounts, access rights, and security policies.
Manage End-Point security including viruses, malware, and spam protection.
Install, configure, maintain, and troubleshoot Windows 11 laptops and peripherals.
Practice network asset management and maintain accurate documentation.
Identify system improvements and proactively recommend changes.
Ensure work is completed within defined SLAs and departmental guidelines.
Participate in rotational shift schedules to support business needs.
Perform other duties as assigned.