End-to-End Order & CX Coordinator

Hyne Timber; City of Brisbane; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Career Development

Rewarding work

People-focused Leadership

Wellbeing programs - employee assist.

Above award wages

Dollar matching to support fundraising

Job summary

Hyne Timber is seeking a Customer Experience Coordinator to ensure a seamless order-to-delivery experience. You will coordinate with Sales, Production, Warehousing and Freight to balance stock, prioritise orders and keep customers informed from receipt through fulfilment.

You will be the central contact for customers and internal teams, resolving issues quickly while maintaining high service levels and accurate data across systems.

Qualifications

• Experience in customer service, order management, customer operations, logistics or supply chain.
• Proficiency with ERP, CRM and Microsoft Office systems.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage customer orders from receipt and entry through to fulfilment and delivery.
• Act as a trusted point of contact for customers and internal teams on all order-related enquiries.
• Assess stock availability and coordinate stock allocation to support customer and business requirements.
• Work closely with Sales, Production, Warehousing and Freight to prioritise and coordinate orders.
• Proactively communicate with customers regarding order status, stock availability, delivery schedules and changes.
• Identify and resolve customer and order issues quickly, escalating complex matters when required.
• Balance competing customer and operational priorities while maintaining a high level of customer service.
• Maintain accurate order and customer information across relevant systems.
• Identify opportunities to improve processes and deliver a more efficient customer experience.
• Demonstrate a genuine 'be of service' approach in everything you do.

Skills

Customer service

Order management

Stakeholder management

Communication

Tools

ERP

CRM

Microsoft Office

Job description

Hyne Timber is seeking a Customer Experience Coordinator to ensure a seamless order-to-delivery experience. You will coordinate with Sales, Production, Warehousing and Freight to balance stock, prioritise orders and keep customers informed from receipt through fulfilment.

You will be the central contact for customers and internal teams, resolving issues quickly while maintaining high service levels and accurate data across systems.