End-to-End Airfreight Operator

First Logistics; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

First Logistics Australia is seeking an experienced Airfreight Operator to join our freight operations team. You will take end-to-end ownership of air import and export shipments, from booking to delivery and invoicing.

You'll work closely with clients, overseas agents, airlines and customs brokers, proactively communicating updates and resolving issues before they impact the client. We value ownership, problem solving, teamwork and strong commercial awareness.

Qualifications

• 2–3 years of Australian airfreight operations experience.
• Strong customer service and communication skills.
• Ability to take ownership of shipments and resolve issues promptly.

Responsibilities

• Managing end-to-end Air Import and Export shipments from start to finish.
• Communicating daily with clients and providing proactive shipment updates.
• Liaising with overseas agents, airlines, terminals, customs brokers and transport providers.
• Coordinating customs and quarantine requirements.
• Managing airline and terminal availability and collections.
• Arranging transport and final deliveries.
• Managing CargoWise milestones, documentation and job files.
• Resolving operational exceptions, delays and other freight challenges.
• Rating, job costing and invoicing.
• Monitoring costs and shipment profitability.
• Identifying issues early and finding practical solutions.
• Working closely with the wider Freight and Operations teams.

Skills

Airfreight operations

Client relationship management

Proactive communication

Tools

CargoWise

Job description

First Logistics Australia is seeking an experienced Airfreight Operator to join our freight operations team. You will take end-to-end ownership of air import and export shipments, from booking to delivery and invoicing.

You'll work closely with clients, overseas agents, airlines and customs brokers, proactively communicating updates and resolving issues before they impact the client. We value ownership, problem solving, teamwork and strong commercial awareness.