Employment Support Worker

IntoWork; Ipswich City; On-site; AUD 60,000 - 78,000; Full time

Job summary

IntoWork is seeking an Employment Support Worker to provide person-centred employment supports to individuals with disability at West Ipswich, QLD. The role involves collaboration with the Employment Coach and Site Leader to implement daily plans and help participants achieve employment goals.

You will work closely with supported employees and their families to ensure meaningful workplace inclusion, progress tracking, and compliant support planning in a permanent full-time capacity.

Qualifications

• Capability to support people to make choices and achieve personal goals.
• Ability to establish and maintain effective relationships with clients and guardians.
• Ability to work independently and in a team, with flexible prioritisation.
• Strong organisational skills and ability to manage multiple tasks.
• Knowledge of the National Disability Industry Standards is required.
• Proficiency in computer applications and basic administrative tasks.

Responsibilities

• Deliver person-centred employment supports to supported employees.
• Collaborate with Employment Coach and Site Leader to implement daily plans.
• Maintain progress records and update supports as goals evolve.
• Support participants to maintain meaningful employment and workplace integration.
• Engage with families/guardians to ensure informed decision-making.

Skills

People support

Relationship building

Teamwork

Flexibility

Organisation

NDIS Standards knowledge

Computer literacy

Tools

MS Office

Job description

About Us

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between – we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

What’s in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits! Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
• Recognition of loyalty through our Service Award Program
• Free counselling sessions through our Employee Assistance Program (EAP)
• The opportunity to make a difference in the lives of people with disability.

About the Role

This role is responsible for delivering person-centred employment supports to supported employees, enabling them to maintain meaningful employment while enhancing their independence, confidence, and workplace integration. The position works in close consultation with supported employees, empowering them to participate in decisions that impact their lives and guiding them to set and achieve their personal and employment goals.

As an Employment Support Worker you will support people living with disability on the job:

• Foster a culture of person-centred practice that places supported employees, their families, and guardians at the centre of all support planning and decision-making.
• Participate in daily check-ins with the Employment Coach and Site Leader to establish and implement the daily support plan.
• Deliver supports in line with each individual’s Support Plan or Positive Behaviour Support Plan, ensuring actions reflect their personal goals and needs.
• Work alongside supported employees to maintain focus, enhance productivity, and build skills and capabilities in the workplace.
• Engage in ongoing consultation with supported employees and their families or guardians, ensuring they lead all decisions affecting their lives.
• Communicate any changes in a supported employee’s needs to your leader to ensure timely and appropriate adjustments to support.
• Maintain accurate and detailed records of individual progress, including supports provided and progress toward goals.

This is a Permanent Full-Time position based at West Ipswich, QLD. Work hours are: Monday to Friday 8am-4pm

About You

You will have:

• Capability to support people to make choices and decisions to achieve their personal goals.
• Ability to establish and maintain effective relationships.
• Ability to work both independently and in a team environment, striving towards a common goal.
• Flexible in approach to be able to adapt to changing priorities.
• Strong organisational skills.
• Demonstrated knowledge and understanding of the National Disability Industry Standards.
• Demonstrated componence in computer applications.

Applications close: Applications will be assessed as they are received

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.