Employment Consultant

Joblink Plus; Singleton Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing day

Superannuation 2%

Birthday leave

Salary packaging

Structured onboarding

Job summary

Joblink Plus in NSW is seeking an Employment Consultant to work with individuals navigating complex circumstances within Workforce Australia programs. You will provide structured, one-on-one case management and tailored employment support to help participants move toward employment, education and independence.

The role requires trauma‑informed practice, strong emotional intelligence, and the ability to balance empathy with accountability while managing high caseloads.

Qualifications

• Experience in employment services, case management, community services, justice, mental health, or similar environments.
• Demonstrated ability to engage respectfully and non‑judgementally with people experiencing complex life circumstances, supporting dignity and positive outcomes.
• Strong emotional intelligence, with the ability to stay calm under pressure, act professionally, and maintain clear, appropriate boundaries.
• A practical, outcomes‑focused approach — you can balance support with accountability.
• Confidence managing high caseloads and administrative requirements.
• A genuine belief in the value of employment and education in changing lives.
• Experience in Workforce Australia programs is beneficial, but not essential — comprehensive training and support will be provided.

Responsibilities

• Deliver structured, one‑on‑one case management and tailored employment support
• Build safe, trust‑based relationships using trauma‑informed practice
• Support participants experiencing barriers such as long‑term unemployment, instability, and social or economic disadvantage
• Work with both young people and adults to achieve sustainable employment or education outcomes
• Engage with employers, training providers, and community services
• Manage competing priorities while maintaining accurate records and compliance

Skills

Case management

Emotional intelligence

Trauma-informed practice

High caseloads

Interpersonal communication

Job description

Work with Purpose – Create Opportunities – Change Lives

Joblink Plus is seeking a skilled Employment Consultant to join our Singleton team, supporting participants across Workforce Australia programs.

This role is suited to individuals who have worked in complex, high‑volume, or emotionally demanding environments and are confident supporting people experiencing barriers, disadvantage, and life challenges to move toward employment, education, and independence.

About the Role

As an Employment Consultant, you will work directly with individuals navigating complex circumstances. This is meaningful work that requires sound judgement, flexibility, and the skill to balance empathy with accountability.

You will:

• Deliver structured, one‑on‑one case management and tailored employment support
• Build safe, trust‑based relationships using trauma-informed practice
• Support participants experiencing barriers such as long‑term unemployment, instability, and social or economic disadvantage
• Work with both young people and adults to achieve sustainable employment or education outcomes
• Engage with employers, training providers, and community services
• Manage competing priorities while maintaining accurate records and compliance

About You

We are looking for people who can step into complexity and stay effective.

You will bring:

• Experience in employment services, case management, community services, justice, mental health, or similar environments
• Demonstrated ability to engage respectfully and non‑judgementally with people experiencing complex life circumstances, supporting dignity and positive outcomes
• Strong emotional intelligence, with the ability to stay calm under pressure, act professionally, and maintain clear, appropriate boundaries
• A practical, outcomes‑focused approach — you can balance support with accountability
• Confidence managing high caseloads and administrative requirements
• A genuine belief in the value of employment and education in changing lives

Experience in Workforce Australia programs is beneficial, but not essential — comprehensive training and support will be provided.

At Joblink Plus, we recognise that this work is both rewarding and demanding. We are committed to supporting our people with the tools, structure, and environment they need to succeed.

We offer:

• Monthly paid Health & Wellbeing Day
• Additional 2% superannuation
• Paid birthday leave
• Salary packaging (NFP benefits)
• Structured onboarding, training, and ongoing supportA values-driven organisation grounded in trauma-informed practice

About Joblink Plus

Joblink Plus is a for-purpose, not-for-profit organisation delivering employment, training, and support services across 80+ communities in regional NSW.

Our work is grounded in:

• Trauma‑Informed Practice
• Respect, dignity, and inclusion

We are committed to achieving real outcomes for individuals, families, and communities.

Diversity & Inclusion

We strongly encourage applications from:

• People with lived experience
• People with disability
• people from culturally and linguistically diverse backgrounds