Employee Services Operations Lead

Northrop Grumman Corp.; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual leave options

Education support

Leadership programs

Industry memberships

Novated leasing

Parental leave 18 weeks

Volunteer leave

Health and wellbeing programs

Internal mobility

Job summary

Northrop Grumman Australia is seeking a seasoned People Operations leader to head the Employee Services function and drive the organisation's People Operations improvement agenda across HR technology, service delivery, and employee experience.

You will partner with the People & Culture leadership to set strategic direction, lead enterprise-wide transformation, enable self-service through efficient workflows, and deliver insightful workforce analytics to inform decisions.

Qualifications

• Experience leading HR Operations, Employee Services or People Operations.
• Proven ability to deliver process improvement or technology-enabled change.
• Strong leadership and stakeholder engagement skills.
• Experience with HRIS, reporting and analytics.

Responsibilities

• Lead the Employee Services function and establish a clear vision for operational excellence.
• Drive enterprise-wide initiatives to improve employee experiences and service delivery.
• Partner with stakeholders to identify and deliver transformational improvements.
• Oversee HR technology implementations and adoption, self-service expansion.
• Provide workforce reporting, governance and insights for informed decisions.

Skills

HR Ops leadership

Stakeholder engagement

HRIS

Analytics

Security clearance

Tools

Workflow technologies

Job description

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: AU-Protected (Baseline)TRAVEL: Yes, 25% of the TimeDescriptionShape the Future of People Operations Through Technology, Transformation and Continuous ImprovementAre you a People Operations leader who enjoys solving complex challenges, driving continuous improvement and creating better experiences for employees and leaders?At Northrop Grumman Australia, we’re looking for a leader who can combine operational excellence with strategic thinking to help shape the future of our Employee Services function.This is a rare opportunity to lead an established team while driving enterprise-wide improvements across HR technology, service delivery, employee experience and process optimisation. Working at the centre of our People & Culture function, you’ll influence how employees and leaders engage with people systems, information and services across the entire employee lifecycle.Available due to an internal promotion, this role offers the opportunity to make a genuine impact while building on strong operational foundations and helping define the future direction of Employee Services.Why Join Us?This is an opportunity to influence how People & Culture services are delivered across a growing, technology-driven global organisation.You’ll enjoy:Lead enterprise-wide transformation and continuous improvement initiativesInfluencing employee and leader experiences across the full employee lifecyclePurchased annual leave optionsProfessional development including further education support, leadership programs and industry membershipsSalary packaging including novated leasingGenerous paid parental leave (18 weeks)Volunteer and enhanced Reservist LeaveComprehensive Health and wellbeing programsMost importantly, you’ll join a team that actively promotes internal mobility and invests in the growth and development of its people.About the OpportunityReporting to the People & Culture leadership team, you’ll lead the Employee Services function and drive the organisation’s People Operations improvement agenda.You'll set the strategic direction of Employee Services, ensuring the function continues to evolve to meet the changing needs of employees, leaders and the business.This role is ideally suited to someone who thrives in fast-paced environments, is energised by complexity and enjoys balancing operational leadership with strategic improvement initiatives.You will lead initiatives across:Employee Services and People OperationsHR Technology and Digital TransformationContinuous Improvement and Process RedesignEmployee and Leader ExperienceReporting, Analytics and Workforce InsightsKnowledge Management and Information AccessibilityGovernance, Compliance and Operational ExcellenceA key focus of the role will be identifying opportunities to create efficiencies through technology, automation and self-service capability, enabling the People & Culture team to focus on delivering greater strategic value to the business.Key ResponsibilitiesLead the Employee Services function and establish a clear vision for operational excellence and continuous improvementDrive enterprise-wide initiatives that improve employee experiences and service delivery outcomesPartner with stakeholders across the business to identify, prioritise and deliver transformational improvementsLead the optimisation, implementation and adoption of HR technology solutionsExpand self-service capability through improved systems, workflows, communications and knowledge resourcesOversee workforce reporting, analytics and governance activities to support informed decision-makingAbout YouYou're an experienced HR Operations or People Operations leader who thrives on solving problems, improving processes and helping teams perform at their best.You’ll bring:Ability to obtain and maintain an AGSVA security clearanceExperience leading HR Operations, Employee Services, Shared Services or People Operations functionsDemonstrated success delivering process improvement, transformation or technology-enabled change initiativesStrong leadership capability and experience developing high-performing teamsExceptional stakeholder engagement and communication skillsStrong analytical and problem-solving capabilityExperience using HRIS, reporting and workflow technologiesThe ability to influence, collaborate and drive outcomes across multiple stakeholder groupsA continuous improvement mindset and passion for creating better ways of workingReady to Make an Impact?If you're excited by the opportunity to lead People Operations transformation, influence employee experience and help shape the future of Employee Services, we'd love to hear from you.Apply now and help build what's next at Northrop Grumman Australia.Everyone MattersDoing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification.We are proud to be WORK180 accredited – check us out