Employment Relations Specialist

BUSY At Work; Gold Coast City; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

4 additional paid annual leave days

Dedicated training budget

Paid parental leave

Retail discounts

Fitness Passport access

Community Giving day

Monthly office mini massages

Employee Assistance Program

Job summary

BUSY Group is seeking an experienced Employee Relations Specialist to advise leaders across Australia and international operations, guiding complex employment matters while balancing compliance with commercial outcomes.

You will lead investigations, interpret modern awards and legislation, coach leaders, and support redundancies and terminations. The role blends advisory work with policy development and strategic ER initiatives.

Qualifications

• Minimum 4 years' experience in Employee Relations, Industrial Relations or HR Advisory roles.
• Strong working knowledge of the Fair Work Act, National Employment Standards and Modern Awards.
• Proven experience managing investigations, misconduct matters and termination processes.
• Ability to interpret legislation and provide risk-based advice.

Responsibilities

• Provide expert employee relations advice to leaders and managers across multiple jurisdictions.
• Lead workplace investigations, misconduct matters, disciplinary processes and performance management cases.
• Interpret modern awards and employment legislation to practical solutions.
• Support complex matters including redundancies, terminations and consultation processes.
• Coach leaders to manage employee concerns and performance issues.
• Create Workcover responses for psychosocial claims.
• Monitor legislative changes and reduce risk with proactive recommendations.
• Develop and maintain ER policies, templates and guidance materials.
• Analyse ER trends and case data to inform decisions.
• Support enterprise bargaining and employee consultation requirements.
• Contribute to People & Culture projects and strategic initiatives.

Skills

Employee relations

HR advisory

Investigations

Coaching leaders

Legislation interpretation

Communication

Stakeholder management

Analytical thinking

Problem solving

Education

Tertiary qualifications in HR/Employment Law/Industrial Relations

Tools

Fair Work Act

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

The BUSY Group is one of Australia's leading not-for-profit employment, education and skills providers, helping people gain employment, learn new skills and improve their futures. Every day, our work creates meaningful social impact in communities across Australia and internationally. Based in Southport, Gold Coast, this is an opportunity to combine your employee relations expertise with a genuine sense of purpose.

About the Role

We're looking for an experienced Employee Relations Specialist to become our trusted expert across a diverse and growing organisation. Reporting to the Head of People & Culture, you'll play a critical role in guiding leaders through complex employment matters, building leadership capability, and ensuring our people practices remain compliant, fair and commercially sound.

As our Employee Relations Specialist, you will:

• Provide expert employee relations advice to leaders and managers across multiple jurisdictions.
• Lead workplace investigations, misconduct matters, disciplinary processes and performance management cases.
• Interpret Modern Awards, Enterprise Agreements and employment legislation to provide practical solutions.
• Support complex employment matters including redundancies, terminations and consultation processes.
• Coach leaders to confidently manage employee concerns and performance issues.

• Create

  Workcover responses for psychosocial claims.
• Monitor legislative changes and provide proactive recommendations to reduce risk.
• Develop and maintain ER policies, procedures, templates and guidance materials.
• Analyse ER trends and case data to help inform organisational decision-making.
• Support enterprise bargaining activities and employee consultation requirements.
• Contribute to key People & Culture projects and strategic initiatives

Why BUSY?

• Purpose-driven organisation changing lives through employment, education and training
• Opportunity to influence employee relations strategy across Australia and international operations
• Partner directly with senior leaders on complex and meaningful people matters
• Diverse and varied role with genuine autonomy and ownership
• 4 additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Enjoy a hybrid work model, collaborating in the office and working from home
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Community Giving day
• Monthly office mini massages
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program with Sonder Wellbeing App

About You

You are an experienced Employee Relations or HR professional who thrives on solving complex workplace challenges while balancing compliance, commercial outcomes and employee experience.

To be successful, you'll bring:

• Minimum 4 years' experience in Employee Relations, Industrial Relations or HR Advisory roles.
• Strong working knowledge of the Fair Work Act, National Employment Standards and Modern Awards.
• Proven experience managing investigations, misconduct matters and termination processes.
• The ability to confidently interpret legislation and provide practical, risk-based advice.
• Experience coaching and influencing leaders at all levels.
• Outstanding communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Tertiary qualifications in Human Resources, Employment Law, Industrial Relations or a related discipline.
• Experience in not-for-profit, community services, education or multi-site environments will be highly regarded.

Next Steps

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.