Employee Relations Advisor

Citation Ltd.; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Citation HR is seeking a Workplace Relations Consultant to lead audits end-to-end, from initial client call to the report and implementation, delivering clear, commercially focused advice on award coverage and classification, pay compliance, and workplace policies.

You'll join the HR & WHS Advisory team, work across diverse clients, advise on contracts, policies and workplace matters, and build strong relationships while growing your expertise under senior leadership.

Qualifications

• 1–3 years' experience advising on workplace relations
• Advanced award literacy, including role classification and pay compliance
• Some experience drafting contracts, policies and handbooks
• Ability to manage multiple clients and priorities without dropping the ball
• Commercial, pragmatic advisory approach

Responsibilities

• Own the HR audit process from the initial audit call through to the report and implementation call, delivering reports on time
• Represent Citation in initial client audit meetings and act as the main point of contact for client HR onboarding
• Determine award coverage and classifications, check pay rates are compliant, and draft and review employment contracts, contractor agreements and workplace policies
• Step in to support Association members and Citation clients who need case management, helping keep our advice line responsive
• Build strong client relationships and spot opportunities where our other products and services could help

Skills

Workplace relations

Award literacy

Contract drafting

Policy drafting

Client management

Commercial advice

Job description

• Own audits end-to-end - no handing off halfway through
• Real variety across awards, pay compliance, contracts and policy
• Be the first face clients meet when they join Citation HR

About the Opportunity

At Citation HR, no two audits look the same. One morning you might be working out which award covers a growing hospitality business and whether their team is being paid correctly. By afternoon, you’re reviewing contracts and policies for a professional services firm getting its HR foundations in place. That range isn’t accidental - it’s the point.

As a Workplace Relations Consultant, you’ll lead HR compliance audits from the initial audit call through to the report and implementation call, giving clients clear, commercially focused advice on award coverage and classification, pay-rate compliance, employment contracts, contractor agreements and workplace policies. You’ll own each audit end to end, and you’ll have the backing of your Technical Manager and the wider Citation HR advisory team whenever a matter needs a second view.

What you'llbe responsible for

You’ll join the HR & WHS Advisory team at Citation HR, reporting to the Technical Manager. You’ll help businesses reduce their legal and commercial risk through accurate, practical advice and documentation.

• Own the HR audit process from the initial audit call through to the report and implementation call, delivering reports on time
• Represent Citation in initial client audit meetings and act as the main point of contact for client HR onboarding
• Determine award coverage and classifications, check pay rates are compliant, and draft and review employment contracts, contractor agreements and workplace policies
• Step in to support Association members and Citation clients who need case management, helping keep our advice line responsive
• Build strong client relationships and spot opportunities where our other products and services could help

What we offer

Real development

You'll have direct access to senior employment law and IR practitioners who are genuinely invested in your growth - not just technically, but as a client advisor and future leader.

Career pathways that actually exist

We’re a growing business, and our consultants regularly move into senior and specialist roles across the broader Citation Group. If you're ambitious, there's room to move.

Variety you won't find in-house

Working across hundreds of clients means you'll encounter situations that most in-house HR professionals see once in a career - and you'll build the judgment that comes with that.

A culture worth joining.

We've been recognised as an Employer of Choiceninetimes - not because we put it on a plaque, but because our people stay, grow, and tell others to apply. We work hard, move fast, and back each other.

Flexibility that works.

Hybrid and flexible arrangements.

Who we're looking for

You're probably a few years into your HR or ER career and you're hungry for more - more complexity, more autonomy, more variety. You might be coming from an advisory background, or you might be an HR Business Partner who's ready to go deeper on the employment relations side. Either way, you bring:

• 1–3 years' experience advising on workplace relations matters (in-house HRBP experience absolutely counts)
• Advanced award literacy, including role classification and pay compliance
• Some experience drafting contracts, policies and handbooks
• A pragmatic, commercial approach - you give advice people can actually act on
• The ability to manage multiple clients and priorities without dropping the ball
• A genuine drive to be excellent at what you do, not just competent

Formal qualifications in Law or HR are desirable but not essential if your experience speaks for itself.

Why Citation Group?

We’re not your average employer — we’ve been named an Employer of Choice for 9 years running , and we’re proud of the culture that earned us that. Here’s what you can actually expect:

• Flexible working, genuinely. We’re big on work/life harmony, not just the buzzword.
• Parental leave up to 16 weeks paid — because family comes first.
• Birthday leave because nobody should work on their birthday. Full stop.
• Volunteer day leave to give back to causes you care about.
• Reward & recognition that goes big — yes, including trips to Bali. Just sayin’.
• Great offices designed for collaboration, creativity and great work.
• Real growth we’re in a major growth phase, tripling in size through organic growth and acquisitions. Your ceiling is high.
• Trusted, not managed we hire grown-ups and trust them to get stuff done. No micromanagement.

Applicants must have full legal rights to work in Australia with no restrictions.