Employee Connect Officer

Alfred Health; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Onsite parking

Bike parking

Fitness Passport membership

Childcare services (KU Children’s)

ProSport pre-tax memberships

Brand new Moorabbin office

Job summary

Alfred Health is seeking an Employee Connect Officer to join the Payroll Services team at the Moorabbin office. You will deliver transactional HR services, handle onboarding, transfers, and contract changes, and respond to payroll and HR queries from internal customers.

The role emphasizes high-volume service, strong communication, and teamwork, with SAP SuccessFactors experience preferred and access to excellent onsite facilities at the Moorabbin site.

Qualifications

• Experience in Payroll and HR-related processes is desirable.
• Excellent communication, both verbal and written.
• Ability to learn new systems and adapt to change.
• High-volume customer service experience.

Responsibilities

• Process onboarding, internal transfers, and contract variations.
• Handle staff queries via calls and emails in Payroll/HR.
• Utilise multiple systems to complete tasks accurately.
• Ensure timely updates to policies and processes.

Skills

Customer service

Payroll/HR knowledge

Onboarding

KPI management

SAP SuccessFactors

Tools

SAP SuccessFactors

Job description

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full Time (80 hrs/fn with ADO option)
• HS3 Classification
• Located in new Moorabbin Office

About the role

Employee Connect is a small but fast paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health, which will include processing of staff queries, processing of employment contracts, termination documents, changes in conditions and other relevant HR changes, as well as the ownership of relevant policies and processes to support these activities.

Employee Connect Officers look after the following key functions:

• Using resources and providing exceptional customer service to both internal and external customers
• Handle onboarding, internal transfers, contract variations
• Utilising multiple systems and platforms to perform your role
• Answer inbound calls and emails relating to Payroll / Human Resources matters and solve your caller's query or provide information

The successful candidate will have:

• Previous exposure or a keen interest in Payroll and HR-related matters (Desirable but not essential)
• Proven customer service experience in a high-volume phone and email environmentAbility to learn new systems and processes
• Great communication skills, both verbal and written
• Exceptional interpersonal skills and a great team player
• Patience and resilience with a genuine desire to support customers while delivering a great experience
• Ability to adapt to change
• Experience working to KPI’s
• Previous exposure to SAP SuccessFactors (Desirable but not essential)
• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport(pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services
• Two-minute walk to Moorabbin station
• Brand new modern office in a great location

If you have any enquires, please email Jacqui Manson, Employee Connect Team Leader via ********@alfred.org.au

Applications close at 11:00pm AEDT Friday, 30 October 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.