Empathetic Inbound Sales Pro - Phone-Based

Catholic Healthcare; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

Catholic Healthcare is seeking an empathetic inbound sales professional to handle phone-based inquiries from prospective clients navigating the aged care journey. You will triage inquiries, build rapport with families, liaise with referrers and manage leads in the CRM with timely, compassionate information.

Based in Macquarie Park with optional work-from-home arrangements, you’ll join a small call centre reporting to the Team Leader, Inbound Sales Enquiry.

Qualifications

• Experience in phone-based customer service.
• Empathy and rapport-building with families.
• Ability to triage inquiries and manage leads in CRM.

Responsibilities

• Provide empathetic phone support to prospective clients.
• Triages inquiries, builds rapport with families.
• Liaise with referrers and manage leads in CRM.

Skills

Customer service

Phone-based support

CRM

Tools

CRM

Job description

Empathetic Inbound Sales Pro - Phone-Based Catholic Healthcare Ryde, NSW, AU

Job Description

Catholic Healthcare is seeking an experienced, customer-centric phone-based customer service operator to support prospective clients navigating the Aged Care journey. You will triage inquiries, build rapport with families, liaise with referrers, and manage leads in the CRM while delivering timely information with empathy.

Based in Macquarie Park with optional work-from-home arrangements, you will join a small call centre reporting to the Team Leader, Inbound Sales Enquiry.