Hybrid Customer Experience Advisor - 9-Month Term

Baptistcare; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

BaptistCare is seeking a Customer Engagement Centre Advisor to join the Customer Engagement team at Macquarie Park, NSW. This 9-month, full-time role focuses on guiding prospective customers through service options and supporting families and referrers with timely information.

You will respond to enquiries, maintain records, and collaborate with internal teams to ensure an exceptional customer experience. A Certificate III or higher in administration or related field is preferred, with strong

Qualifications

• Certificate III, degree or equivalent in administration or related field.
• Experience in customer service, administration, aged care or community services.
• Strong communication, empathy and professionalism.
• Proven organisational and time-management skills.
• Ability to learn across multiple systems and databases.

Responsibilities

• Respond to enquiries as first point of contact for BaptistCare customers.
• Provide information about services and support decision-making journeys.
• Build relationships and manage follow-up activities.
• Maintain accurate customer records and collaborate with internal teams.
• Contribute to delivering an exceptional customer experience.

Skills

Customer service

Empathy

Problem solving

Written communication

Verbal communication

Time management

Microsoft Outlook

Excel

Word

Multi-system knowledge

Education

Certificate III

Degree or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

BaptistCare is seeking a Customer Engagement Centre Advisor to join the Customer Engagement team at Macquarie Park, NSW. This 9-month, full-time role focuses on guiding prospective customers through service options and supporting families and referrers with timely information.

You will respond to enquiries, maintain records, and collaborate with internal teams to ensure an exceptional customer experience. A Certificate III or higher in administration or related field is preferred, with strong