Empathetic Claims Intake Specialist

Avant by Doctors for Doctors; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Avant by Doctors for Doctors is seeking a Claims Intake Consultant to join our Medical Indemnity team in Sydney. You will support members through the claims journey, from initial notification through to an indemnity decision outcome, providing professional, empathetic and responsive service across notifications and claims.

You will act as a dedicated contact, build relationships, and navigate complex processes while ensuring decisions align with policy terms and the Insurance Contracts Act 1984.

Qualifications

• Experience in claims, insurance, customer service or a similar environment.
• Strong attention to detail and the ability to interpret policies and guidelines.
• Excellent written and verbal communication skills.
• Good judgement and problem-solving within defined frameworks.
• Ability to manage competing priorities and meet service levels.
• Collaborative approach and willingness to seek expert advice when needed.

Responsibilities

• Provide professional, empathetic and responsive service to members across preferred communication channels.
• Act as a dedicated contact for notifications and claims through to indemnity decision outcome.
• Build strong relationships with members and represent Avant professionally.
• Manage internal inquiries and escalations with stakeholders across Medical Indemnity.
• Review and direct member enquiries to the appropriate owner.
• Proactively manage service levels and progress notifications and claims within timeframes.
• Contribute to a positive member experience and achieve customer satisfaction targets.

Skills

Insurance claims

Customer service

Policy interpretation

Communication

Decision making

Prioritization

Stakeholder collaboration

Member experience

Job description

Avant by Doctors for Doctors is seeking a Claims Intake Consultant to join our Medical Indemnity team in Sydney. You will support members through the claims journey, from initial notification through to an indemnity decision outcome, providing professional, empathetic and responsive service across notifications and claims.

You will act as a dedicated contact, build relationships, and navigate complex processes while ensuring decisions align with policy terms and the Insurance Contracts Act 1984.