Emergency Utilities Support Specialist

Probe Group; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Sonder mental health platform access

Lifestyle savings via Flare benefits

Office group activities and events

Job summary

Probe Group is seeking Customer Service Consultants in Melbourne to provide essential, non-sales support for a major utility provider. You will handle emergency and general inquiries, focusing on fault reporting, life-support, and grid connections, in a permanent full-time role.

The position requires 38 hours per week with start on 26 October 2026 and a standard 8:00 AM–5:00 PM roster; 24/7 availability may be needed during emergencies. Comprehensive paid training is provided.

Qualifications

• Must be highly proficient with multiple computer systems and monitors.
• High emotional intelligence to manage critical conversations calmly.
• Long-term commitment to a permanent role in a fast-paced environment.
• Flexible roster requirements including 24/7 rotation during emergencies.
• Clearance for a National Police Check and valid visa with working rights.

Responsibilities

• First Response Support: act as the initial contact for electricity inquiries with empathy and speed.
• Emergency Dispatch Processing: log and coordinate Priority 1 hazards like live lines and outages.
• Protect Vulnerable Customers: follow scripted workflows to support life-support equipment users.
• Account Solutions Logistics: handle property handovers, relocations, and grid connections inquiries.
• Multi-Screen Documentation: log faults in real-time across multiple systems and databases.
• Maintain precise documentation and logs within internal databases across multi-screen systems.

Skills

Computer literacy

Emotional intelligence

Resilience & commitment

Roster flexibility

Compliance readiness

Job description

Probe Group is seeking Customer Service Consultants in Melbourne to provide essential, non-sales support for a major utility provider. You will handle emergency and general inquiries, focusing on fault reporting, life-support, and grid connections, in a permanent full-time role.

The position requires 38 hours per week with start on 26 October 2026 and a standard 8:00 AM–5:00 PM roster; 24/7 availability may be needed during emergencies. Comprehensive paid training is provided.