Emergency Dispatch & Customer Support Specialist — Melbourne

Probe CX

Melbourne

On-site

AUD 60,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Mental health support

Lifestyle savings

Team events

Career progression

Job summary

Probe CX in Melbourne is seeking a Customer Service Consultant to join our essential services team, handling emergency and general inquiries for a major utility provider. This 100% onsite role focuses on delivering empathetic, accurate support when it matters most.

You will log incidents, assist life-support customers, coordinate fault dispatch, and maintain precise records across multiple systems. A strong computer literacy and calm, resilient approach are essential as you support critical

Qualifications

Strong computer literacy across multiple systems and monitors.
High emotional intelligence to manage critical, high-stakes conversations.
Resilience and commitment to long-term career in a fast-paced environment.
Roster flexibility to work 24/7 rotational shifts when needed.
Ability to clear security checks and hold valid working rights in Australia.

Responsibilities

First response support for electricity distribution and infrastructure inquiries.
Emergency dispatch processing for Priority 1 hazards and outages.
Support life-support customers with scripted workflows during emergencies.
Process inquiries regarding property handovers, relocations, and new grid connections.
Accurately log asset faults in real-time across multiple databases.