Compassionate Customer Care Specialist

Red Energy; Melbourne; Hybrid; AUD 60,000 - 82,000; Full time

Benefits offered by this job

Parental leave - 30 weeks for primary?

Option to purchase additional annual.

KPI-based bonus

Staff discounts

Employee Assistance Program (EAP)

Job summary

Red Energy is seeking a dedicated Customer Care Advisor in Melbourne to support our most vulnerable customers. You will handle inbound and outbound calls, offering flexible payment options and access to support programs while maintaining empathy and regulatory compliance.

The role operates on an 8:00 AM to 6:00 PM, Monday to Friday rotating roster, with a hybrid model after a 6-week office-based training period in Richmond. A KPI-based bonus accompanies a competitive base salary.

Qualifications

• 12+ months of customer-facing or contact centre experience.
• Demonstrated empathy, compassion and ability to support vulnerable customers.
• Strong emotional resilience to handle challenging conversations calmly.
• Ability to handle objections while balancing customer needs and regulatory obligations.
• Clear, warm, articulate communication and ability to explain flexible options.
• Attention to regulatory guidelines and company procedures.

Responsibilities

• Handle inbound and outbound calls to assist customers with flexible payment options and support programs.
• Provide empathetic, patient, and informative service to vulnerable customers.
• Document interactions and ensure accurate information is communicated.

Skills

Customer service

Empathy

Emotional resilience

Objection handling

Communication skills

Compliance mindset

Job description

Red Energy is seeking a dedicated Customer Care Advisor in Melbourne to support our most vulnerable customers. You will handle inbound and outbound calls, offering flexible payment options and access to support programs while maintaining empathy and regulatory compliance.

The role operates on an 8:00 AM to 6:00 PM, Monday to Friday rotating roster, with a hybrid model after a 6-week office-based training period in Richmond. A KPI-based bonus accompanies a competitive base salary.