Elite Concierge & Guest Experience Lead

Hotel Federal; Hobart; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts across Marriott properties

Career development opportunities

Wellbeing programs

Tasman lifestyle access

Descrizione del lavoro

The Tasman, a Luxury Collection Hotel, Hobart, seeks an experienced Concierge to deliver refined, personalized guest experiences and coordinate VIP requirements with the brand standards in mind. You will collaborate with all hotel departments to anticipate needs and ensure seamless stays.

Join Marriott's Luxury Collection team in Hobart for opportunities to leverage extensive guest networks, global discounts, and ongoing career development, while enjoying a Tasman lifestyle.

Competenze

• Minimum 2+ years' experience in a customer service role as a Concierge/Guest Experience role or similar.
• Exceptional interpersonal and communication skills.
• Strong attention to detail, thorough follow-up, and problem-solving abilities.
• Excellent time management and organizational skills.
• Must have full working rights in Australia.

Mansioni

• Deliver exceptional Concierge services in accordance with The Luxury Collection brand standards and service philosophy.
• Provide refined, personalized, and anticipatory service to create memorable guest experiences.
• Coordinate guest preferences, special requests, transportation, dining, and local experiences prior to arrival and throughout the stay.
• Build strong relationships with guests through genuine engagement, professionalism, and attention to detail.
• Maintain expert knowledge of local attractions, restaurants, events, and cultural experiences to provide tailored recommendations.
• Establish and maintain strong relationships with local attractions, restaurants, tourism operators, and other businesses to curate bespoke recommendations and enhance the overall guest experience.
• Liaise closely with all hotel departments to ensure seamless communication and execution of guest requirements.
• Oversee and guide the Porter team to ensure professional presentation, efficient luggage handling, transportation coordination, and exceptional guest service at all times.
• Support VIP arrivals, special occasions, and bespoke guest experiences to ensure the highest level of satisfaction.
• Maintain the presentation and professionalism of the Concierge desk and lobby environment at all times.
• Handle guest enquiries, feedback, and concerns promptly and professionally to achieve positive outcomes.
• Uphold Marriott International and The Luxury Collection standards, policies, and procedures at all times.

Conoscenze

Customer service

Interpersonal skills

Time management

Organizational skills

Strumenti

OPERA PMS

Descrizione del lavoro

The Tasman, a Luxury Collection Hotel, Hobart, seeks an experienced Concierge to deliver refined, personalized guest experiences and coordinate VIP requirements with the brand standards in mind. You will collaborate with all hotel departments to anticipate needs and ensure seamless stays.

Join Marriott's Luxury Collection team in Hobart for opportunities to leverage extensive guest networks, global discounts, and ongoing career development, while enjoying a Tasman lifestyle.