Concierge

Marriott International, Inc; Hobart; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts across Marriott properties

Career development opportunities

Wellbeing programs

Tasman lifestyle access

Job summary

The Tasman, a Luxury Collection Hotel, Hobart, seeks an experienced Concierge to deliver refined, personalized guest experiences and coordinate VIP requirements with the brand standards in mind. You will collaborate with all hotel departments to anticipate needs and ensure seamless stays.

Join Marriott's Luxury Collection team in Hobart for opportunities to leverage extensive guest networks, global discounts, and ongoing career development, while enjoying a Tasman lifestyle.

Qualifications

• Minimum 2+ years' experience in a customer service role as a Concierge/Guest Experience role or similar.
• Exceptional interpersonal and communication skills.
• Strong attention to detail, thorough follow-up, and problem-solving abilities.
• Excellent time management and organizational skills.
• Must have full working rights in Australia.

Responsibilities

• Deliver exceptional Concierge services in accordance with The Luxury Collection brand standards and service philosophy.
• Provide refined, personalized, and anticipatory service to create memorable guest experiences.
• Coordinate guest preferences, special requests, transportation, dining, and local experiences prior to arrival and throughout the stay.
• Build strong relationships with guests through genuine engagement, professionalism, and attention to detail.
• Maintain expert knowledge of local attractions, restaurants, events, and cultural experiences to provide tailored recommendations.
• Establish and maintain strong relationships with local attractions, restaurants, tourism operators, and other businesses to curate bespoke recommendations and enhance the overall guest experience.
• Liaise closely with all hotel departments to ensure seamless communication and execution of guest requirements.
• Oversee and guide the Porter team to ensure professional presentation, efficient luggage handling, transportation coordination, and exceptional guest service at all times.
• Support VIP arrivals, special occasions, and bespoke guest experiences to ensure the highest level of satisfaction.
• Maintain the presentation and professionalism of the Concierge desk and lobby environment at all times.
• Handle guest enquiries, feedback, and concerns promptly and professionally to achieve positive outcomes.
• Uphold Marriott International and The Luxury Collection standards, policies, and procedures at all times.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Tools

OPERA PMS

Job description

Job Description

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity

As the Concierge, you will support all aspects of Concierge operations in accordance with The Luxury Collection brand standards and service philosophy. You will be responsible for delivering refined, personalized, and anticipatory service experiences that create memorable and meaningful guest journeys.

Working closely with all hotel departments, you will coordinate guest preferences, special requests, VIP requirements, and arrival arrangements to ensure each stay is seamless, distinctive, and exceptional. Through genuine guest engagement, local expertise, and attention to detail, you will contribute to creating bespoke experiences that reflect the elegance and individuality of The Luxury Collection.

• Deliver exceptional Concierge services in accordance with The Luxury Collection brand standards and service philosophy.
• Provide refined, personalized, and anticipatory service to create memorable guest experiences.
• Coordinate guest preferences, special requests, transportation, dining, and local experiences prior to arrival and throughout the stay.
• Build strong relationships with guests through genuine engagement, professionalism, and attention to detail.
• Maintain expert knowledge of local attractions, restaurants, events, and cultural experiences to provide tailored recommendations.
• Establish and maintain strong relationships with local attractions, restaurants, tourism operators, and other businesses to curate bespoke recommendations and enhance the overall guest experience.
• Liaise closely with all hotel departments to ensure seamless communication and execution of guest requirements.
• Oversee and guide the Porter team to ensure professional presentation, efficient luggage handling, transportation coordination, and exceptional guest service at all times.
• Support VIP arrivals, special occasions, and bespoke guest experiences to ensure the highest level of satisfaction.
• Maintain the presentation and professionalism of the Concierge desk and lobby environment at all times.
• Handle guest enquiries, feedback, and concerns promptly and professionally to achieve positive outcomes.
• Uphold Marriott International and The Luxury Collection standards, policies, and procedures at all times.

About the Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team: The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott

About the Candidate

• Minimum 2+ years' experience in a customer service role as a Concierge/Guest Experience role or similar
• Exceptional interpersonal and communication skills, with a natural ability to engage with guests
• Strong attention to detail, thorough follow-up, and proven problem-solving abilities
• Excellent time management and organizational skills
• Ability to emotionally connect with guests and consistently deliver elevated levels of service
• Experience in conflict resolution with a calm, solution-focused approach
• Flexibility to work on a 24-hour rotating roster, including weekends and public holidays
• Experience with the OPERA Property Management System is highly regarded
• Must have full working rights in Australia

Work Environment

• Be part of something truly unique within The Tasman experience
• Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide
• Extensive career development, learning, and growth opportunities
• Wellbeing programs and initiatives designed to support you personally and professionally
• Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania