Eligibility Officer — Start a Rewarding Claims Journey

EML; Adelaide; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Fitness Passport

RewardsHub discounts

Learning & development

Descripción de la vacante

EML is seeking an Eligibility Officer in Adelaide to play a pivotal role at the start of a worker's compensation claim journey. You will gather facts, assess evidence, and make timely decisions that influence recovery and return-to-work outcomes.

The role is permanent, full-time, with hybrid options after training, based in our Adelaide office. You will engage with workers, employers, medical professionals and other stakeholders, asking the right questions to reach fair decisions while upholding

Formación

• Demonstrated commitment to helping others and delivering positive outcomes.
• Strong customer service skills with ability to build rapport across stakeholders.
• Excellent written and verbal communication; can explain complex information clearly.
• Strong attention to detail, organisational skills, and analytical reasoning.

Responsabilidades

• Manage inbound and outbound calls; direct queries; request information for liability assessment.
• Assess and determine workplace injury claims of varying complexity in line with legislation and policy.
• Support workers and employers to navigate the claims process with guidance for safe recovery.
• Develop and implement strategies to achieve KPIs and remuneration measures.

Conocimientos

Customer service

Communication

Attention to detail

Analysis

Descripción del empleo

EML is seeking an Eligibility Officer in Adelaide to play a pivotal role at the start of a worker's compensation claim journey. You will gather facts, assess evidence, and make timely decisions that influence recovery and return-to-work outcomes.

The role is permanent, full-time, with hybrid options after training, based in our Adelaide office. You will engage with workers, employers, medical professionals and other stakeholders, asking the right questions to reach fair decisions while upholding