Eligibility Dispute Review Specialist

icare; Gosford; Hybrid; AUD 182,000 - 223,000; Full time

Benefits offered by this job

Hybrid working

Gym subsidies

Health checks

EAP support

Salary packaging & novated leasing

Job summary

icare is seeking an Eligibility Dispute Review Specialist to review disputed psychological injury claims involving bullying, harassment and excessive work demands. You’ll interpret legislation, apply sound judgement and produce well-reasoned liability determinations while coordinating with legal advisors and stakeholders. This hybrid role offers offices in Sydney CBD, Parramatta, Gosford, Newcastle or Wollongong, with flexible work arrangements and a competitive salary.

Qualifications

• Admission as a legal practitioner to the Supreme Court of NSW with practising certificate.
• 4+ years’ experience in NSW or Fair Work industrial law matters.
• Comprehensive knowledge of NSW Industrial Relations laws on bullying/harassment.
• Understanding of Workers Compensation legislation and its application.
• Sound judgement and evidence-based decision making.
• Commitment to quality service and customer outcomes.
• Experience conducting or advising on claim reviews is highly regarded.

Responsibilities

• Conduct accurate and timely liability reviews of disputed psychological injury claims.
• Interpret and apply relevant Workers Compensation and Industrial Relations legislation to complex matters.
• Assess whether conduct involving bullying, harassment or excessive work demands meets relevant Industrial Relations definitions.
• Make well-reasoned determinations and produce clear, accurate and accessible documentation explaining your decisions.
• Work with legal advisors, colleagues and stakeholders to support fair and consistent customer outcomes.
• Apply regulatory, administrative and privacy law requirements throughout the review process.

Skills

Legal experience

NSW IR knowledge

Workers compensation knowledge

Dispute resolution

Judgement and decision making

Stakeholder collaboration

Education

Admission to Supreme Court of NSW

Practising certificate

Job description

Location: Choose to work from one of our offices in Parramatta, Sydney CBD, Gosford, Newcastle or Wollongong.

• Salary starting from $202,500
• Hybrid working environment, office in Sydney CBD/ Parramatta
• Offering competitive salary and benefits

About the role

Your work helps create the conditions for safe recovery and sustainable return-to-work outcomes for people and employers across NSW.

As an Eligibility Dispute Review Specialist, you’ll bring your legal and Industrial Relations expertise to reviews of disputed psychological injury claims involving bullying, harassment and excessive work demands. You’ll interpret legislation and evidence, apply sound judgement to complex matters and make clear, well-reasoned liability determinations. You’ll work with legal advisors, colleagues and stakeholders while building deeper experience across the intersection of Industrial Relations and Workers Compensation.

What you'll be working on

• Conduct accurate and timely liability reviews of disputed psychological injury claims.
• Interpret and apply relevant Workers Compensation and Industrial Relations legislation to complex matters.
• Assess whether conduct involving bullying, harassment or excessive work demands meets relevant Industrial Relations definitions.
• Make well-reasoned determinations and produce clear, accurate and accessible documentation explaining your decisions.
• Work with legal advisors, colleagues and stakeholders to support fair and consistent customer outcomes.
• Apply regulatory, administrative and privacy law requirements throughout the review process.

What you'll bring

• Admission as a legal practitioner to the Supreme Court of NSW and a current practising certificate as a solicitor.
• 4+ years’ experience in NSW or Fair Work industrial law matters.
• Comprehensive knowledge of NSW Industrial Relations laws relating to bullying and harassment.
• An understanding of Workers Compensation legislation and the ability to interpret and apply legislation to complex matters.
• Sound judgement and problem-solving capability, with the ability to assess information and reach clear, evidence-based decisions.
• A commitment to quality service and outcomes for customers.
• Experience conducting or advising on claim reviews would be highly regarded.

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve if you need adjustments during the process please note this in your application.

To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.