Elder Care Support Coordinator (South)

Katungul Aboriginal Corporation; Bega; Híbrido; AUD 57.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation

NFP Salary Packaging

Salary packaging benefits

Descripción de la vacante

Katungul Aboriginal Corporation is seeking an experienced leader to manage the Elder Care Support Team in the Bega region, NSW. You will coordinate client assessments, plan development, and service delivery, working closely with Aboriginal communities and partners to ensure culturally safe, compliant care.

The role requires strong leadership, budgeting, and stakeholder engagement skills, with travel as part of regional program delivery.

Formación

• Ability to engage with Aboriginal and Torres Strait Islander communities.
• Experience leading a team and managing staff development.
• Strong budgeting and financial management skills.
• Excellent written and verbal communication; relationship building.
• Proficiency in Microsoft Office and standard admin tools.

Responsabilidades

• Oversee the Elder Care Support Team and its day-to-day operations.
• Liaise with aged care assessors to support client assessments and plans.
• Ensure compliance with legislation, standards and organisational policies.
• Support families with care options, costs, and pathways.
• Monitor client outcomes, satisfaction, and program reporting.
• Lead onboarding, development, and offboarding of team members.
• Contribute to budget tracking and reporting for the program.
• Travel to other regions as required to meet program objectives.

Conocimientos

Aboriginal community engagement

Leadership

Team management

Budgeting

Communication

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

This is a full-time fixed term end 30 June 2027 position based In Bega, NSW.

The Katungul Elder Care Support Team will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements and costs, and will help ensure Elders and their families are well-prepared for plan reviews and outcomes.

This role will liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process. This role involves managing a small team, ensuring high-quality care, maintaining compliance with relevant legislation and standards, and fostering partnerships with clients, families, and community services.

The position will involve a high level of engagement and collaboration with key stakeholders including consumers and their families and carers, Katungul Health Services, My Aged Care, NACCHO and other Government and non-government organisations.

*This employment opportunity is identified forAboriginal and/or Torres Strait Island people only. Being an Australian Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification required to undertake this role under section 14 (d) of the Anti-Discrimination Act 1977 (NSW).

What you’ll be doing

Oversee the day-to-day management of the Elder Care Support Team supporting clients to identify available services and access pathways.

Supporting clients through the aged care assessment process, which may include briefing assessors, involvement in assessment interviews, collaboration with assessors to develop appropriate support plans, and reviews of support plans.

Collaborate with internal stakeholders to address compliance issues and maintain high standards, in line with relevant legislation, policies, and procedures.

Provide support for family members in relation to clients’ care needs, which may include linking clients to other related services, transfer of care, support through related processes, and information relating to care options and costs.

Oversee client assessments, care plans, and the overall satisfaction of services delivered.

Lead and manage the Elder Care Support team, ensuring professional development, onboarding, and offboarding processes are followed.

Undertake administrative duties as required in accordance with program and organisational guidelines.

Report to the Family Support & Wellbeing Team Leader on the performance of the program for full inclusion to Board and governance reports.

Analyse, track and report against approved budgets.

Travel to other regions including overnight stays as required to ensure that program objectives are met.

Contribute to developing a culturally safe workplace for Aboriginal employees and clients.

Ensure compliance with Workplace Health & Safety (WH&S) policies and procedures.

Undertake monthly auditing, monitoring, and reporting to ensure continuous improvement.

What we’re looking for

Confirmation of Aboriginality.

Comprehensive understanding of the local community and social determinants of health in particular, challenges of Aboriginal health across the NSW Far South Coast and factors in delivering programs in regional and remote settings.

Demonstrated ability to work with and understand the needs of Aboriginal and Torres Strait Islander communities.

Sound interpersonal and communication skills, including the ability to develop meaningful relationships whilst respecting traditional culture and values.

Demonstrated ability to take direction, determine priorities and manage workloads to meet agreed timelines and objectives.

Established knowledge and relationships with Aboriginal services, networks and peak bodies.

Demonstrated experience working in a similar role, specifically within Aged Care.

Strong knowledge and understanding of Aged Care Standards and other relevant government program requirements.

Experience in staff management, leadership, and team development.

Strong financial management skills, including experience with budgeting.

Ability to engage and work effectively with Aboriginal and Torres Strait Islander people and communities.

Strong attention to detail, organisational skills, and time management abilities.

High level of computer literacy, with sound knowledge of Microsoft Office software.

What we offer

Remuneration: $50.25/hr + Super + NFP Salary Packaging.

NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

A culturally responsive work environment.

We support ongoing learning through training opportunities and professional development.

Additional paid leave during the Christmas/New Year office closure period.

Further information

If you have any questions or would like further information please contact Cat Smith, Community Programs Manager, via email [e-mail]

Closing Date: Applications will be reviewed as they are received up to 4pm Friday 13 November 2026.