Regional Practice Manager

Katungul Aboriginal Corporation; Batemans Bay; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary Packaging (NFP)

Professional development

Inclusive team environment

Job summary

Katungul Aboriginal Corporation is seeking a Regional Practice Manager to lead day-to-day operations across Batemans Bay, Narooma, Bega and outreach clinics. The role oversees administration staff, WHS, and service coordination to support GPs and visiting providers.

You will drive practice performance, ensure accreditation readiness, and mentor administration teams while engaging with Aboriginal communities. A strong leadership background in health services and CPM/qualification is preferred.

Qualifications

• Aboriginality confirmation is required.
• Tertiary qualifications in Practice Management are desirable.
• Eligibility for CPM credentials is desirable.
• Experience in Practice Management is required.
• Experience with Aboriginal health services and community engagement is essential.
• Ability to coordinate services across multiple sites in a busy frontline setting.
• Ability to establish and monitor systems to achieve accreditation.
• Ability to train and mentor staff in administration functions.
• Experience leading multidisciplinary teams is desirable.
• Strong written and verbal communication skills.

Responsibilities

• Manage Work Health and Safety across sites.
• Oversee customer service and complaints handling.
• Build capacity of practice administration teams at each site.
• Coordinate clinic facilities maintenance and improvements.
• Provide support to GPs and visiting providers.
• Manage Practice Management System, data reporting and training.
• Maintain policies to ensure quality and safety including accreditation.
• Oversee Medicare and chronic disease programs.
• Lead people management and staff development.

Skills

Aboriginality confirmation

Practice management

Coordination across sites

Staff leadership

Quality & accreditation

Communication skills

Education

Practice Management qualification (desirable)

CPM eligibility (desirable)

Tools

Practice Management System

Job description

This is a full-time position based in Batemans Bay NSW with weekly attendance at all three clinic sites at Bega, Narooma and Batemans Bay.

The Regional Practice Manager is responsible for the day-to-day operations of Katungul’s Batemans Bay, Narooma, Bega and outreach clinics. The role leads and manages the practice administrative functions and provides direct oversight of the practice administration staff. This role coordinates day-to-day administrative health service activities.

This role is the primary point of contact for resolving day-to-day operational issues across each health service, referring clinical matters to the GP/RN team and escalating complex practice concerns requiring strategic decisions to the Clinical Services Manager.

*This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander. Being an Australian Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification required to undertake this role and is authorised in Section 14(d) of the Anti-Discrimination Act 1977 (NSW).

What you’ll be doing

Work Health and Safety management

Customer service management and complaint management

Build the capacity of the practice administration teams at each site

Clinic facilities coordination, maintenance and improvements

Provision of quality and timely practice support for GPs and visiting providers

Practice Management System management, data and metrics reporting, training and improvement

Maintain practice policies and procedures to ensure quality and safety including for accreditation

Medicare and chronic disease prevention and management

People management, staff development and performance

What you’ll be doing

• Customer service management and complaint management
• Build the capacity of the practice administration teams at each site
• Clinic facilities coordination, maintenance and improvements
• Provision of quality and timely practice support for GPs and visiting providers
• Practice Management System management, data and metrics reporting, training and improvement
• Maintain practice policies and procedures to ensure quality and safety including for accreditation
• Medicare and chronic disease prevention and management
• People management, staff development and performance
• Work Health and Safety management

What we’re looking for

• Confirmation of Aboriginality
• Tertiary qualifications in Practice Management are desirable
• Eligibility for Certified Practice Manager (CPM) credentials through the Australian Association of Practice Management is desirable
• Previous experience in Practice Management
• Demonstrated experience working with Aboriginal and Torres Strait Islander health services, clients and community and providing culturally appropriate care and services
• Demonstrated experience in and ability to coordinate services across multiple providers and sites in a busy frontline service setting is essential
• Demonstrated ability to develop, establish and monitor systems, processes and procedures to achieve and maintain accreditation is essential
• Demonstrated ability to train and mentor new staff in the range of practice administration functions is essential
• Proven successful experience in leading and managing work teams in a multidisciplinary environment is desirable
• Demonstrated experience in managing and leading teams, fostering a collaborative and high-performance culture
• Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to diverse stakeholders

Experience working with Indigenous communities and stakeholders

Extensive knowledge of Practice Administration, Medicare and reporting processes in a general practice setting is essential

Demonstrated knowledge of Closing the Gap and the Chronic Disease prevention and management cycle of care is desirable

Proven knowledge of the challenges of Aboriginal health across the far south coast and factors in delivering programs in regional and remote settings

Local knowledge of health services and referral pathways

What we offer

Competitive negotiable salary + Super + NFP Salary Packaging.

NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

A culturally responsive work environment.

We support ongoing learning through training opportunities and professional development.

Additional paid leave during the Christmas/New Year office closure period.

Further information

If you have any questions or would like further information please contact Sue Brownlowe, Clinical Services Manager, via email [e-mail].

Closing Date

Applications will be reviewed as they are received up to 4pm Friday 20 November 2026.