Elder Care Support Coordinator (Identified*)

Katungul Aboriginal Corporation Community And Medical Service; Bega; On-site; AUD 57,000 - 81,000; Full time

Benefits offered by this job

Remuneration: $50.25/hr + Super

Salary Packaging (NFP)

Professional development

Additional leave during Christmas/New

Job summary

Katungul Aboriginal Corporation Regional Health and Community Services (Katungul) is seeking an Elder Care Support Coordinator to lead a small team delivering advocacy and care to Elders. You will navigate My Aged Care processes, coordinate assessments, and ensure culturally safe planning and support for families and carers in the Bega Valley region.

The role requires strong leadership, collaboration with stakeholders, and a commitment to Aboriginal communities.

Qualifications

• Experience in aged care or related community services.
• Strong communication and interpersonal skills with Aboriginal communities.
• Financial management and budgeting experience.
• Staff leadership and team development abilities.

Responsibilities

• Oversee Elder Care Support Team day-to-day operations.
• Guide clients through the aged care assessment process and develop support plans.
• Ensure compliance with legislation, policies and WH&S standards.
• Coordinate with stakeholders including families, carers and service providers.
• Oversee client assessments and care plan delivery and satisfaction.
• Lead onboarding/offboarding and staff development activities.
• Manage administrative duties and reporting to leadership.
• Track budgets and report performance to the governance body.
• Travel as required to meet program objectives.
• Support a culturally safe workplace for Aboriginal employees and clients.

Skills

Aboriginality confirmed

Aged Care knowledge

Budgeting

Staff leadership

Microsoft Office

Communication skills

Job description

About us

Katungul Aboriginal Corporation Regional Health and Community Services (Katungul) is a community-controlled organisation dedicated to improving the health, wellbeing and social outcomes of Aboriginal and Torres Strait Islander people in the Bega Valley Shire and Eurobodalla Shire regions of NSW. With a strong focus on holistic, culturally appropriate service delivery, we strive to empower our community and create positive, lasting change.

About the role

This is a Full Time fixed term end 30 June 2027 position based In Bega, NSW.

The Elder Care Support Coordinator will work with and manage a small dynamic team overseeing the delivery of advocacy support and care to all Aboriginal and Torres Strait Islander Elders in our community as they navigate the complex system of assessment, entitlement and access to Aged Care services. Provide advocacy support to ensure clients receive a culturally safe plan assessment.

The Katungul Elder Care Support Team will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements and costs, and will help ensure Elders and their families are well-prepared for plan reviews and outcomes.

This role will liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process. This role involves managing a small team, ensuring high-quality care, maintaining compliance with relevant legislation and standards, and fostering partnerships with clients, families, and community services.

The position will involve a high level of engagement and collaboration with key stakeholders including consumers and their families and carers, Katungul Health Services, My Aged Care, NACCHO and other Government and non-government organisations.

*This employment opportunity is identified forAboriginal and/or Torres Strait Island people only. Being an Australian Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification required to undertake this role under section 14 (d) of the Anti-Discrimination Act 1977 (NSW).

What you'll be doing

• Oversee the day-to-day management of the Elder Care Support Team supporting clients to identify available services and access pathways.
• Supporting clients through the aged care assessment process, which may include briefing assessors, involvement in assessment interviews, collaboration with assessors to develop appropriate support plans, and reviews of support plans.
• Collaborate with internal stakeholders to address compliance issues and maintain high standards, in line with relevant legislation, policies, and procedures.
• Provide support for family members in relation to clients’ care needs, which may include linking clients to other related services, transfer of care, support through related processes, and information relating to care options and costs.
• Oversee client assessments, care plans, and the overall satisfaction of services delivered.
• Lead and manage the Elder Care Support team, ensuring professional development, onboarding, and offboarding processes are followed.
• Undertake administrative duties as required in accordance with program and organisational guidelines.
• Report to the Family Support & Wellbeing Team Leader on the performance of the program for full inclusion to Board and governance reports.
• Analyse, track and report against approved budgets.
• Travel to other regions including overnight stays as required to ensure that program objectives are met.
• Contribute to developing a culturally safe workplace for Aboriginal employees and clients.
• Ensure compliance with Workplace Health & Safety (WH&S) policies and procedures.
• Undertake monthly auditing, monitoring, and reporting to ensure continuous improvement.

What we’re looking for

• Confirmation of Aboriginality.
• Comprehensive understanding of the local community and social determinants of health in particular, challenges of Aboriginal health across the NSW Far South Coast and factors in delivering programs in regional and remote settings.
• Demonstrated ability to work with and understand the needs of Aboriginal and Torres Strait Islander communities.
• Sound interpersonal and communication skills, including the ability to develop meaningful relationships whilst respecting traditional culture and values.
• Demonstrated ability to take direction, determine priorities and manage workloads to meet agreed timelines and objectives.
• Established knowledge and relationships with Aboriginal services, networks and peak bodies.
• Demonstrated experience working in a similar role, specifically within Aged Care.
• Strong knowledge and understanding of Aged Care Standards and other relevant government program requirements.
• Experience in staff management, leadership, and team development.
• Strong financial management skills, including experience with budgeting.
• Ability to engage and work effectively with Aboriginal and Torres Strait Islander people and communities.
• Strong attention to detail, organisational skills, and time management abilities.
• High level of computer literacy, with sound knowledge of Microsoft Office software.

What we offer

• Remuneration: $50.25/hr + Super + NFP Salary Packaging.
• NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.
• A culturally responsive work environment.
• We support ongoing learning through training opportunities and professional development.
• Additional paid leave during the Christmas/New Year office closure period.

Further information

If you have any questions or would like further information please contact Cat Smith, Community Programs Manager, via email ****@katungul.org.au

Closing Date

Applications will be reviewed as they are received up to 4pm Friday 13 November 2026.