Elder and Family Support Officer (Geelong)

Wadawurrung Traditional Owners Aboriginal Corporation; Geelong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Culturally safe, inclusive workplace

Job summary

Wadawurrung Traditional Owners Aboriginal Corporation (WTOAC) is seeking an experienced Elder & Family Support Officer in Geelong to provide culturally safe, individualized support to Elders and their families. The role focuses on wellbeing, coordinating practical assistance, and strengthening connections to family, Community, Culture and Country.

Working closely with Elders, families and stakeholders, you will ensure compassionate, respectful, and culturally appropriate support, with Elders’

Qualifications

• Experience working with Aboriginal and Torres Strait Islander communities.
• Knowledge of Wadawurrung Community, Culture and Country.
• Experience supporting Elders and their families.
• Ability to coordinate services and assist with practical needs.
• Understanding of cultural safety and confidentiality.

Responsibilities

• Build and maintain strong, respectful relationships with Wadawurrung Elders and their families.
• Maintain regular contact with Elders to identify needs and coordinate support.
• Organise social activities that strengthen connections between Elders, families and Community.
• Provide practical assistance to Elders, including support with medical appointments and shopping.
• Work with Elders and families to develop and review individualised support plans.
• Support cultural identity, family relationships and connections to Community and Country.
• Liaise with internal teams, external service providers and stakeholders to coordinate support and services.
• Participate in case planning, reviews and meetings to meet ongoing needs.
• Maintain accurate and confidential records with culturally safe practices.

Skills

Cultural safety

Interpersonal skills

Coordination of services

Case planning

Education

Relevant qualifications in community services, aged care, social work

Job description

Elder and Family Support Officer (Geelong)

Wadawurrung Traditional Owners Aboriginal Corporation (WTOAC) is seeking an experienced and culturally safe Elder & Family Support Officer to provide individualised support to Wadawurrung Elders and their families.

This role will focus on supporting the wellbeing of Elders, coordinating practical assistance and social activities, and strengthening connections to family, Community, Culture and Country.

Working closely with Elders, families and key stakeholders, you will help ensure that support is delivered in a compassionate, respectful and culturally appropriate manner, with the individual needs and wishes of Elders at the forefront.

Key Responsibilities

• Build and maintain strong, respectful and trusting relationships with Wadawurrung Elders and their families.
• Maintain regular contact with Elders to identify their individual needs and coordinate appropriate support.
• Organise social activities and opportunities that strengthen connections between Elders, families and Community.
• Provide practical assistance to Elders, including support with medical appointments, shopping and other commitments.
• Work collaboratively with Elders and their families to develop and review individualised support plans.
• Support cultural identity, family relationships and connections to Community and Country.
• Liaise with internal teams, external service providers and key stakeholders to coordinate appropriate support and services.
• Participate in case planning, reviews and relevant meetings to ensure the ongoing needs of Elders are met.
• Maintain accurate and confidential records while ensuring culturally safe and respectful practices.

About You

You will be an experienced, compassionate and culturally aware professional who understands the importance of building trust and maintaining respectful relationships with Aboriginal Elders and their families.

You will bring:

• Demonstrated experience working with Aboriginal and Torres Strait Islander Communities, preferably in Elder support, community services, family support or a related field.
• Strong understanding of cultural safety, cultural protocols and the importance of respecting Elders, family structures and Community connections.
• Experience supporting individuals with diverse needs and coordinating appropriate services and assistance.
• Excellent interpersonal and communication skills, with the ability to engage respectfully and sensitively with Elders, families and stakeholders.
• Demonstrated ability to build and maintain positive, trusting relationships within Community.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Ability to advocate, problem solve and work collaboratively with a range of stakeholders.
• High ethical standards, professionalism and a strong commitment to confidentiality.
• A genuine appreciation and respect for Aboriginal people, cultures and self-determination.
• Previous experience working within an Aboriginal Community Controlled Organisation, Traditional Owner organisation or community-based environment.
• Experience working directly with Aboriginal Elders and their families.
• Knowledge and understanding of Wadawurrung Community, Culture and Country.
• Relevant qualifications in community services, aged care, social work or a related discipline.
• Knowledge of relevant Aboriginal heritage legislation and Traditional Owner organisations.

What’s on Offer

• A meaningful role working with and for Traditional Owners.
• The opportunity to make a positive difference in the lives of Wadawurrung Elders and their families.
• Salary packaging options and a culturally safe, inclusive workplace.

A copy of the Position Description and further information can be obtained by contacting Human Resources at **@wadawurrung.org.au.

Applications close: Tuesday the 10thof November 2026

WTOAC is an Aboriginal Corporation, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.