Education Fee Support & Collections Specialist (Part-Time)

Sydney Grammar School; Sydney; On-site; AUD 28,000 - 36,000; Part time

Job summary

Sydney Grammar School is seeking a part-time School Fee Support Officer to manage debtor balances, follow up overdue payments and assist with accounts receivable processes.

The role supports the Director of Business and Operations in implementing payment plans, maintaining records, and preparing fee statements. It requires confidentiality, strong communication, and attention to detail, with flexibility for negotiable working days.

Qualifications

• Demonstrated experience in collections and accounts receivable, ideally within an education environment.
• Proficiency in debtor management practices.
• Excellent written and verbal communication skills, with the ability to negotiate effectively.
• Strong administrative skills with high attention to detail.
• Demonstrated ability to manage competing priorities and meet deadlines.

Responsibilities

• Manage and monitor debtor balances for families.
• Follow up outstanding fees and overdue payments in a timely and professional manner.
• Negotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangements.
• Identify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where required.
• Respond to fee-related enquiries and resolve billing queries or disputes promptly and courteously.
• Work closely with the Accountant to assist with the preparation of fee statements.
• Provide receipting support as required.
• Maintain accurate records of collection activity, payment arrangements and correspondence.
• Prepare regular reporting on debtor status, aged balances and collection outcomes for the Finance Manager.
• Assist with the implementation of process improvement initiatives within the Accounts Receivable function.
• Provide occasional backup support for the wider accounts receivable function.
• Other duties as required by the Headmaster or their delegate.

Skills

Collections experience

Debtor management

Excellent communication

Negotiation

Administrative skills

Confidentiality

Priorities & deadlines

Working with Children Check

First Aid & CPR

Policy adherence

Follow instructions

Education

Finance or Economics degree

Tools

Microsoft Word

Microsoft Excel

Job description

Sydney Grammar School is seeking a part-time School Fee Support Officer to manage debtor balances, follow up overdue payments and assist with accounts receivable processes.

The role supports the Director of Business and Operations in implementing payment plans, maintaining records, and preparing fee statements. It requires confidentiality, strong communication, and attention to detail, with flexibility for negotiable working days.