Education Counsellor - Sydney

PFEC Global; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

PFEC Global in Melbourne, Australia, seeks an Education Counsellor to guide students in selecting suitable study destinations, courses, and institutions. You will engage with students and families, answer questions, and support them through the application journey.

Experience as an Education Counsellor is preferred. You will need strong communication and counselling skills and valid Australian work rights for full-time work.

Qualifications

• Graduation in any discipline.
• Minimum 1 year of experience as an Education Counsellor.
• Strong communication, counselling, and customer service skills.
• Target-driven with a strong focus on client satisfaction and conversion.
• Good knowledge of Australian education providers and courses will be highly regarded.
• Must hold valid Australian work rights for full-time employment.

Responsibilities

• Counsel prospective students on suitable education options, courses, and institutions.
• Handle enquiries through phone, email, and in-person consultations.
• Follow up with prospective and existing clients and convert enquiries into applications.
• Achieve individual and team sales and conversion targets.
• Maintain strong, professional relationships with clients.
• Stay updated on university courses, entry requirements, scholarships, and industry developments.
• Coordinate with education providers and follow up on application outcomes.
• Maintain accurate and up-to-date records in the CRM.
• Ensure compliance with company policies and confidentiality requirements.
• Identify potential issues and elevate them to the appropriate team members.

Skills

Communication skills

Counselling

Customer service

Target-driven

Australian education knowledge

Education

Graduation in any discipline

Job description

PFEC Global is a leading education and migration consultancy established in Melbourne, Australia, in 2006. With operations across Australia, India, Sri Lanka, and Bangladesh, we support students and aspiring migrants with expert guidance to help them achieve their education and migration goals. Since our inception, PFEC Global has received numerous prestigious awards and industry recognitions for its excellence and commitment to delivering quality services.

About the role

As an Education Counsellor at PFEC Global, you’ll help students explore the right study destinations, courses, and institutions for their goals. You’ll connect with students and families, answer their questions, follow up on enquiries, and support them throughout their application journey. Previous experience as an Education Counsellor is preferred.

Key responsibilities

• Counsel prospective students on suitable education options, courses, and institutions
• Handle enquiries through phone, email, and in-person consultations
• Follow up with prospective and existing clients and convert enquiries into applications
• Achieve individual and team sales and conversion targets
• Maintain strong, professional relationships with clients
• Stay updated on university courses, entry requirements, scholarships, and industry developments
• Coordinate with education providers and follow up on application outcomes
• Maintain accurate and up-to-date records in the CRM
• Ensure compliance with company policies and confidentiality requirements
• Identify potential issues and elevate them to the appropriate team members

Requirements

• Graduation in any discipline
• Minimum 1 year of experience as an Education Counsellor
• Strong communication, counselling, and customer service skills
• Target-driven with a strong focus on client satisfaction and conversion
• Good knowledge of Australian education providers and courses will be highly regarded
• Must hold valid Australian work rights for full-time employment