Education and Training Manager

Le Creuset; Sydney; Hybrid; AUD 60,000 - 120,000; Part time

Job summary

Le Creuset Australia & New Zealand seeks an Education & Training Manager to design, deliver and continually enhance learning programs for Retail teams, Head Office and partners. You will lead brand education, selling skills and cooking demonstrations, while building the education framework from the ground up.

You will travel regularly internationally and domestically, with a part-time component of 3 days per week.

Qualifications

• Experience creating learning and development programs in retail.
• Proven ability to design and implement training frameworks.
• Experience with both classroom and hands-on training.
• Understanding of adult learning principles.
• Degree or certification in training, L&D, HR, or related field.

Responsibilities

• Develop ANZ L&D strategy and training paths for Retail, Head Office and partners.
• Create and maintain training materials, including guides, eLearning, videos, and certifications.
• Deliver product knowledge training across all categories and brand positioning.
• Lead product launch education and seasonal campaigns.
• Deliver sales and customer experience training on selling skills and clienteling.
• Coach managers on onboarding, performance and leadership.
• Coordinate Head Office induction programs and company culture training.
• Manage training administration, records, ROI reporting and evaluation.

Skills

Retail training

Learning and development

Education program design

LMS experience

Project management

Stakeholder engagement

Communication

Education

Bachelor's in Education/Training

Certificate IV in Training & Assessment

HR/Management qualification

Tools

Cegid POS

Power BI

IWS Workforce Mgmt

ADP

ServiceNow

Microsoft Office

LMS tools

Job description

As our Education & Training Manager, you will develop, deliver and continuously improve learning and development programs across Le Creuset Australia & New Zealand. You’ll be responsible for training Retail Store Managers, Assistant Managers, Part-Time and Casual team members, Head Office employees, and Third-Party Retail Partners on Le Creuset brand & products, selling skills, customer service excellence, cooking demonstrations, leadership skills, company systems and SOP.

This is a unique opportunity to build our training and education framework from the ground up, so we are looking for someone who has experience doing this within a retail environment.

Be our Brand ambassador for Learning & Development, empowering our teams and partners with the knowledge, skills and confidence to succeed. Combining product expertise, sales capability, leadership development and brand education, you’ll foster a culture of continuous learning while supporting business performance and delivering exceptional customer experiences.

*This is a part-time role working 3 days per week*

*Regular domestic and international travel required*

Key responsibilities

• Develop and execute the annual ANZ Learning & Development strategy, creating learning pathways and capability-building programs for Retail, Head Office, and Third-Party Retail Partner teams.
• Design, develop, maintain, and continuously improve training materials, including facilitator guides, manuals, eLearning content, videos, user guides, and certification programs.
• Deliver comprehensive product knowledge training across all product categories, ensuring employees understand product features, materials, manufacturing processes, customer benefits, and brand positioning.
• Lead product launch education programs, including the development and delivery of training to support new product introductions and seasonal campaigns.
• Deliver retail sales and customer experience training focused on selling skills, customer engagement, clienteling, conversion improvement, average transaction value, and service excellence.
• Coach Retail Managers and leaders in team management, performance improvement, leadership capability, and effective onboarding of new employees.
• Develop practical cooking demonstration and brand experience training, equipping teams to confidently conduct in-store demonstrations, events, and customer experiences while ensuring food safety compliance.
• Provide training solutions for key business systems, including Cegid POS, Power BI, IWS Workforce Management, ADP, ServiceNow, Microsoft Office, and other business applications.
• Coordinate and facilitate Head Office induction programs, ensuring employees understand company culture, values, policies, systems, and processes while supporting ongoing professional development initiatives.
• Design and deliver tailored education programs for department stores, independent retailers, and distribution partners across Australia and New Zealand, including in-person training, product launches, and seasonal learning initiatives.
• Manage training administration and reporting, including training records, competency assessments, certifications, participation tracking, training calendars, logistics, ROI reporting, and continuous improvement of learning outcomes while fostering a culture of ongoing learning and development across the business.

About you

• Experience in retail training, learning & development, or education.
• Experience delivering both classroom and hands-on training.
• Experience in building training programs and frameworks from the ground up.
• Premium retail exposure within, cookware, homewares, luxury goods, hospitality or consumer brands.
• Understanding of adult learning principles and training best practice.
• Degree or certification in training, L&D, HR, Business, Management, Education or related discipline.
• Ability to engage and influence all audiences with energy, enthusiasm and professionalism.
• Strong computer literacy including Microsoft Office suite.
• Experience with Learning Management Systems and digital training tools.
• Passion for food, cooking and the Le Creuset brand.
• Commercially minded with strong retail acumen.
• Strong planning, organisation and project management skills.
• Ability to simplify complex concepts and systems into practical learning experiences.
• Self-motivated and able to work independently.