eCommerce Specialist - The Athlete’s Foot

Accent Group Limited; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Athlete's Foot is seeking an experienced eCommerce Specialist to join Accent Group Limited and deliver a seamless, engaging online customer experience.

Working with the eCommerce Manager, you will trade the website, support campaigns and product launches, and keep content accurate and commercially focused.

Qualifications

• 3+ years' experience in eCommerce or similar role.
• Experience with Magento is highly regarded.
• Experience in footwear, fashion, retail or wholesale is valued.
• Strong understanding of online merchandising and digital CX.
• Experience with Google Analytics or similar analytics platforms.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication and stakeholder relationships.
• Commercial mindset focused on online performance.

Responsibilities

• Mercandise category and product listing pages to support trading plans, launches, promotions and seasonal events.
• Trade the online business to drive sales and support financial targets.
• Ensure product content, categorisation, pricing and promotions are accurate and up to date.
• Work closely with the Product team to coordinate product launches, delivery dates and online enrichment.
• Support marketing campaigns, launches and key retail activity with timely website updates.
• Manage homepage banners and content in line with the digital marketing calendar.
• Project manage online campaigns and promotions, including asset briefing, EDM builds and key deadlines.
• Support CRM initiatives and tactical campaigns to grow the subscriber database.
• Keep store information and contact details up to date across the website and Google.
• Provide technical, testing and problem-solving support to ensure a seamless customer experience.
• Complete reporting and administration accurately and on time.
• Contribute to the CRO roadmap and test backlog, prioritised by expected impact, confidence and effort.
• Work with the SEO team so category, product and landing pages are both search-friendly and conversion-focused.
• Write clear user stories and requirements with acceptance criteria for new features, fixes and enhancements.

Skills

Online merchandising

Communication skills

Organizational skills

Independent worker

Tools

Magento

Job description

At The Athlete's Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to their last, our team are there to ensure that whatever activity they want to do, they're wearing the right shoes. Our service extends beyond our four walls to support our local communities by engaging with health professionals, schools, and local sporting clubs.

Joining The Athlete's Foot is more than just a job, it is a family who cares, develops, grows, and rewards each and every one of us.

About The Role

We're looking for an experienced eCommerce Specialist to join The Athlete's Foot team and help deliver a seamless, engaging online customer experience.

Working closely with the eCommerce Manager, you'll play a hands-on role in managing and trading the website, supporting campaigns and product launches, and keeping the site fresh, accurate and commercially focused.

What You'll Do

• Merchandise category and product listing pages to support trading plans, launches, promotions and seasonal events.
• Trade the online business to drive sales and support financial targets
• Ensure product content, categorisation, pricing and promotions are accurate and up to date
• Work closely with the Product team to coordinate product launches, delivery dates and online enrichment
• Support marketing campaigns, launches and key retail activity with timely website updates
• Manage homepage banners and content in line with the digital marketing calendar
• Project manage online campaigns and promotions, including asset briefing, EDM builds and key deadlines
• Support CRM initiatives and tactical campaigns to grow the subscriber database
• Keep store information and contact details up to date across the website and Google
• Provide technical, testing and problem-solving support to ensure a seamless customer experience
• Complete reporting and administration accurately and on time
• Contribute to the CRO roadmap and test backlog, prioritised by expected impact, confidence and effort.
• Work with the SEO team so category, product and landing pages are both search-friendly and conversion-focused.
• Write clear user stories and requirements with acceptance criteria for new features, fixes and enhancements.

What We're Looking For

• 3+ years' experience in eCommerce or a similar role
• Strong eCommerce operations experience, with Magento experience highly regarded
• Experience within footwear, fashion, retail or wholesale highly regarded
• A strong understanding of online merchandising and digital customer experience
• Experience with Google Analytics or similar analytics platforms
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills, with the confidence to build relationships across the business
• A proactive, hands-on approach with plenty of initiative
• Ability to work independently while contributing to a collaborative team
• A commercial mindset with a focus on driving online performance

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.