Ecommerce Merchandising Lead – Growth & Trade

Optus

New South Wales

On-site

AUD 90,000 - 130,000

Full time

4 days ago

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Job summary

The Athlete’s Foot is seeking an experienced eCommerce Specialist to join our team and help deliver a seamless, engaging online customer experience. You’ll manage product data, promotions and listings, support campaigns and product launches, and keep content fresh and commercially focused.

With 3+ years in eCommerce, experience in Magento, and a strong understanding of online merchandising and analytics, you’ll drive online performance, collaborate with marketing and product teams, and lead

Qualifications

3+ years’ experience in eCommerce or a similar role.
Strong eCommerce operations experience; Magento experience highly regarded.
Experience in footwear, fashion, retail or wholesale is advantageous.
Strong understanding of online merchandising and digital customer experience.
Experience with Google Analytics or similar analytics platforms.
Excellent organisational skills with the ability to manage multiple priorities and deadlines.
Strong written and verbal communication; able to build relationships across the business.
Proactive, hands-on approach with plenty of initiative.

Responsibilities

Manage product data across eCommerce channels: catalogs, pricing, promotions and listings.
Monitor order fulfillment end-to-end and escalate issues to warehouse quickly.
Own customer issues and refunds with support and fulfillment teams.
Ensure inventory accuracy across platforms and warehouse systems.
Track and report on channel performance and translate data into insights.
Develop customer retention initiatives with your manager.
Lead and develop the eCommerce & Marketing Coordinator.
Set clear expectations and priorities; support team learning.