eCommerce Ops & Customer Service Lead (Part-Time)

PDB Imports Pty Ltd; Nambour; On-site; AUD 45,000 - 65,000; Part time

Job summary

PDB Imports Pty Ltd in Nambour on the Sunshine Coast is seeking an experienced E-commerce Operations & Customer Service Lead to join our small Australian team. This hands-on role combines customer service, warehouse operations, order fulfilment and team coordination.

You will work with our warehouse team to ensure enquiries are answered, orders progress, and daily dispatch targets are met. The ideal candidate has practical, reliable approach and is comfortable taking responsibility.

Qualifications

• Experience in at least one of: eCommerce / online retail, eCommerce customer service, warehouse/order fulfilment, or warehouse operations.
• Experience coordinating or supervising a small team is highly regarded.
• Familiarity with eCommerce platforms and warehouse software such as Zendesk or similar.

Responsibilities

• Respond to customer emails and phone calls and assist with product, order, and delivery inquiries.
• Review daily workload, allocate work across the warehouse team, and monitor dispatch requirements.
• Assist with picking/packing, stock replenishment, and maintain warehouse organisation.
• Guide and support warehouse team members to ensure priorities are met and issues escalated when needed.

Skills

Customer service

Team coordination

Organisational skills

Attention to detail

Problem solving

Tools

Zendesk

Warehouse management systems

Job description

PDB Imports Pty Ltd in Nambour on the Sunshine Coast is seeking an experienced E-commerce Operations & Customer Service Lead to join our small Australian team. This hands-on role combines customer service, warehouse operations, order fulfilment and team coordination.

You will work with our warehouse team to ensure enquiries are answered, orders progress, and daily dispatch targets are met. The ideal candidate has practical, reliable approach and is comfortable taking responsibility.