Ecommerce Operations & Content Lead

The Estée Lauder Companies; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Estée Lauder Companies in Sydney seeks an Online Executive to optimise ecommerce experiences across owned sites and partner platforms. You will manage content, coordinate agency partners, and support campaigns to deliver a seamless customer journey.

Join a fast-paced beauty group, collaborate with brand, marketing, and commercial teams, and drive product launches online while improving content accuracy and conversion.

Qualifications

• Experience in ecommerce / managing online retail operations.
• Experience working with retailers and marketplaces.
• Understanding of web technologies and website metrics.
• Excellent interpersonal and communication skills.
• Strong organizational and project management skills.
• Ability to work independently and meet tight deadlines.
• Highly organized and able to juggle multiple projects.
• Self-motivated and proactive in a fast-paced environment.

Responsibilities

• Coordinate the creation and maintenance of product content across ecommerce and retail partner websites.
• Brief and manage external support teams and agency partners for online updates.
• Review and quality check website content, product info, assets, and campaigns.
• Coordinate digital campaigns, product launches, and promotions across online channels.
• Conduct website audits to improve content accuracy, brand presentation, and customer experience.
• Support ongoing performance and optimisation of ecommerce sites for discovery and conversions.
• Assist in executing digital marketing initiatives across website, email, search and paid media.
• Maintain product catalogue integrity and data management.
• Optimise onsite search, navigation, and merchandising for better shopping journeys.
• Support testing and continuous improvement to drive engagement and sales.
• Help launch and operate new ecommerce marketplaces and online channels.
• Collaborate with stakeholders to ensure onboarding, content setup, and channel management.
• Identify opportunities to improve processes and performance across digital platforms.
• Coordinate with internal and external partners and retail customers for ecommerce activity.
• Assist with requests, communications, and resolution with retail partners.
• Support promotional planning, asset coordination, samples, and marketing materials.
• Partner with brand, marketing, and commercial teams on upcoming launches and priorities.
• Monitor product availability and online listings for accuracy.
• Track ecommerce trends and report on best practices in beauty and retail.

Skills

Ecommerce operations

Retail marketplaces

Web technologies

Interpersonal skills

Project management

Independent work

Time management

Attention to detail

Job description

The Estée Lauder Companies in Sydney seeks an Online Executive to optimise ecommerce experiences across owned sites and partner platforms. You will manage content, coordinate agency partners, and support campaigns to deliver a seamless customer journey.

Join a fast-paced beauty group, collaborate with brand, marketing, and commercial teams, and drive product launches online while improving content accuracy and conversion.