Part-Time Customer Experience Specialist - Tech-Savvy

Kogan.com; City of Melbourne; Presencial; AUD 34 000 - 44 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Kogan First Membership

Employee discounts

Health & Wellness program

Learning & Development

Lunch & Learns

Hackathons

Team events

Career development opportunities

Resumo da oferta

Kogan.com is seeking a Customer Service Representative (Part Time) in Melbourne to deliver an outstanding customer experience by resolving queries across email and phone. You will work with Salesforce and SAP, handle refunds and liaise with carriers, while representing the brand with empathy and professionalism.

The role suits candidates who are customer-focused, tech-savvy and able to multitask in a fast-paced eCommerce environment, with opportunities for development and team collaboration.

Qualificações

• Customer-centric and solutions-focused approach to resolving queries.
• Excellent communicator across phone and email with empathy.
• Tech-savvy with ability to use IT and cloud-based tools.

Responsabilidades

• Resolving queries and delivering outstanding customer experience.
• Providing one-on-one support to customers via email and phone.
• Processing refunds, credits and replacements accurately.
• Liaising with freight carriers to ensure prompt deliveries.
• Collaborating with internal teams to improve customer experience.

Conhecimentos

Customer-centric

Solutions-focused

Empathetic communicator

Tech-savvy

Attention to detail

Multitasking

Formação académica

University degree (desirable)

Ferramentas

Salesforce

SAP

Descrição da oferta de emprego

Kogan.com is seeking a Customer Service Representative (Part Time) in Melbourne to deliver an outstanding customer experience by resolving queries across email and phone. You will work with Salesforce and SAP, handle refunds and liaise with carriers, while representing the brand with empathy and professionalism.

The role suits candidates who are customer-focused, tech-savvy and able to multitask in a fast-paced eCommerce environment, with opportunities for development and team collaboration.